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Room Service Assistant Manager
The Carlton Tower Jumeirah


Job description

Key Duties
• To supervise all preparation and service of guest orders to rooms and Carlton Tower flats
• To take special care in checking preparation of VIP gifts and service to Luxury and Executive suites.
• To liaise with Reception for the allocation of rooms, and arrival of VIP guests.
• To make contact with VIP guests on arrival so as to check their special Food and Beverage wants and needs.
• To update the Guest-History file.
• To be responsible for monies, bills, F&B equipment under his/her control.
• To Supervise Room Service team
• To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To ensure rotas are posted and timesheets are submitted on time.
• Continues assessment of service by with the help of CSI, Leading hotels guide lines and reports, reports from mystery customers and guest complaints

• To be fully familiar with existing menu in order to exceed guest needs.
• To ensure office is not left unattended under any circumstances.
• To be familiar with key and security procedures whilst on duty and to report any unusual circumstances immediately.
• To check and keep records of orders sheet in perfect order in file in order to have feedback in case of a complaint
• To handle possible guest complaints.
• To identify the training requirements, organise and follow through the “on the job” training for the outlet, in case liaison with Training Department.
• To produce monthly training programme for department, and to ensure that accurate training records are maintained.
• To arrange and chair daily pre-meal meetings.
• To attend inter-departmental meetings
• To organise, coordinate and follow through cross-exposure training.
• To report anything that happens in writing on the hand over book
• To complete the appropriate paperwork and requisitions to ensure par stock levels are maintained fully.
• To communicate with all levels and to ensure good team building within the department.
• To be responsible for the smooth running of a shift according to the rota.
• To ensure that all shifts are staffed properly including the submission of a fortnightly timesheets and to control authorise holiday requests.
• To assist the Manager with training of all staff and to complete the monthly training summary.
• Carry out any other duties as assigned by the Room Service Manager or any other member of Management
• To organise and hold monthly Room Service meeting.
• To attend any related Food & Beverage and Management meetings as well as the daily food & beverage briefing
• To assist with any monthly stock takes.


• Ensure a high degree of personal skills, accuracy, attention to detail and positive attitude.
• To report for duty punctually wearing the correct uniform. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To provide a friendly, courteous and professional service at all times.
• To maintain good working relationships with your colleagues and all other departments.
• To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned by management, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• To assist in maximising productivity for the Department.
• Ensure strict control is adhered to when receiving and returning keys and whilst in their possession.
• Reports any incidents, complaints, suspicious persons or safety hazards immediately.
• Is fully aware of their work schedule and ensures adequate notice is given with circumstances when they are prevented from adhering to the schedule.


Job type
London, United Kingdom
Rooms division, Secretary / Executive Assistant
Starting in
As soon as possible
Duration of the contract
More than 1 year
Positions available
Pay range

The Carlton Tower Jumeirah

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

Guest Rooms

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