[{{ $ctrl._job.status.name | translate}}] Guest Services Executive, Front Office - Jumeirah Emirates Towers
Jumeirah Emirates Towers - Jumeirah Group

Posted

Job description

About Jumeirah and Jumeirah Emirates Towers:
 

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

 

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

 

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms. 


 
About the role:
 
An opportunity has arisen for a Guest Services Executive to join Front Office department in Jumeirah Emirates Towers. The main duties and responsibilities of this role:
  • Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
  • Take payment from guests on departure and close their bills correctly
  • Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
  • Update all information given by guests on the Registration Card on check-in into the Fidelio system making sure that all required information has been provided
  • Scan the passport of every guest on arrival and save the data correctly for the CID Report
  • Attend the daily handover briefing at the beginning of each shift
  • Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct
  • Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
  • Escorting guests to their rooms on arrival, explaining all the features and facilities
  • Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  • Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy
  • Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit
  • Close their individual cashier audit at the end of each shift ensuring that all details balance
  • Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times
  • Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
About you:  
 
The ideal candidate for this position will have the following experience and qualifications:
  • A minimum of 2 years Guest Service experience in a 5 star hotel reception.
  • Should have a Secondary School Certificate or Degree
  • Good knowledge of OPERA front office application
  • Proficient in MS Office applications.
  • Outgoing personality with ability to communicate with guests and colleagues
  • Excellent English communication skills
  • Additional language is an added value

About the benefits:

 
This position offers a competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Front Office reception
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite

Jumeirah Emirates Towers - Jumeirah Group

Soaring high above Dubai’s financial district, the award-winning Jumeirah Emirates Towers is one of the world’s most iconic buildings.

Located minutes from Dubai International Financial Centre (DIFC), Dubai World Trade Centre and The Dubai Mall, Jumeirah Emirates Towers is Dubai’s leading city lifestyle destination and a place where guests can effortlessly switch between business and leisure.

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