[{{ $ctrl._job.status.name | translate}}] Guest Services Executive - Front Office - Jumeirah Emirates Towers
Jumeirah Emirates Towers

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Job description

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
 
An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising of two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a unique and prestigious retail destination. Additionally, the award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom seating 500 and 16 Congress and meeting rooms, making it the ideal destination for travellers from all walks of life.
 
About the Role:
An exciting role has arisen in the front office department for a highly motivated and hardworking individual. The main purpose of this position is to be the main point of contact for guests and visitors in the hotel lobby, welcoming and escorting guests and making them comfortable. Being a reliable source of information, exceeding guest’s expectations in a professional, warm, friendly and efficient manner.
 
Main Duties:
  • Maintain a high level of knowledge about Jumeirah Emirates Towers facilities and services as well as Dubai (UAE) and other Jumeirah properties. To be prepared to answer any guest enquiries and questions.
  • Is a continual source of information offering their assistance to all guests and colleagues.
  • Actively use the Jumeirah Hallmarks, Guiding Principles and the ‘Everything Considered’ approach in everyday tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example. Making sure the guests understand the ‘Stay Different’ concept.
  • Assist the Concierge and Front Office Operations with any guest service requirements.
  • To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements.
  • Promote the Sirius Loyalty program with enrolling 2 new guests on a daily basis.
  • Ensure that the maximum of guest information are collected with a target of 5 preferences daily and passed on to the guest history team.
  • Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
  • Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service.
  • Adheres to the Hotel’s health and safety procedures and policies.
  • Be aware of the hotel’s fire and emergency procedure.
  • Maintain high grooming standards to be an ambassador and the role model in public areas
  • Attend daily and monthly briefings and meetings.
  • Making sure all arrangements for VIP’s (i.e., checking rooms, amenities, registration cards, keys, welcome letters..etc) are made in advance and making sure they are met and escorted to their rooms.
  • All in-house VIP’s are met during or upon departure and inviting them back to the hotel.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Essential:
  • A very good knowledge of our regular guests & their preferences
  • To be highly trained on guest relations and communication in a luxury hospitality environment.
  •       Good written & spoken English language skills. Additional language i.e. Arabic or   any other International language is preferred
Experience:
  • Minimum two years experience in a guest related job role in a 5 star hotel or similar environment
 
Skills:
 
  • Language skills
  • Guest contact skills & problem solving skills
  • Computer knowledge
  • PMS knowledge preferred (Opera)
  • Always project smiling, helpful and friendly attitude towards colleagues and guests
      and provides a courteous and professional service at all times
     
    About the benefits:
This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, medical coverage, as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Requirements

See description

Job type
Fulltime job
Location
Dubai, United Arab Emirates
Department
Front Office reception, Guest Relations
Languages
English
Starting in
As soon as possible

Jumeirah Emirates Towers

Soaring high above Dubai’s financial district, the award-winning Jumeirah Emirates Towers is one of the world’s most iconic buildings.

Located minutes from Dubai International Financial Centre (DIFC), Dubai World Trade Centre and The Dubai Mall, Jumeirah Emirates Towers is Dubai’s leading city lifestyle destination and a place where guests can effortlessly switch between business and leisure.

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