[{{ $ctrl._job.status.name | translate}}] Team Leader (Rib Room) - F&B Service - Jumeirah Emirates Towers
Jumeirah Emirates Towers - Jumeirah Group

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Job description

About Jumeirah and the Hotel:

 

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

 

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

 

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. 


The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms. 



About the Job:
 
 
An opportunity has arisen for a Team Leader to join our Food & Beverage Service Team. The main duties and responsibilities of this role: 
 
  • Supervise all operational aspects within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales
  • Supervise scheduled shifts ensuring guest satisfaction
  • Supervise all operational issues ensuring Jumeirah's Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan
  • Assume full responsibility of a specific shift in the absence of the Manager or Assistant Manager
  • Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support
  • Supervise closely and monitor the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures
  • Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Compliant Handling are followed
  • Inform Outlet Manager or Assistant Manager of any complaints, negative feedback from guest after they first try to resolve
  • Actively use the database of customer details or history to assist in guest recognition and preferences
  • Advise the Outlet Manager or Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOP's or addition / deletion of SOP's
  • Responsible to assist management in the identification and recognition of any example of "excellence in service or teamwork"
  • Acknowledge the receipt of new or amended documents through the intranet when instructed by the Outlet Manager or Assistant Manager
  • Assist in controlling department forms and records according to the Jumeirah International standards for Document Control
  • Maintain a thorough working knowledge of F&B SOP's and ensure these are upheld at all times through constant observation and coaching
  • Ensure opening and closing checklists are completed on a daily basis
  • Supervise and monitor the completion of weekly cleaning schedules
  • Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs
  • Assist the Outlet Manager or Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis
  • Maintain a working knowledge of relevant sections within the Jumeirah Group

About you:

 

 

The ideal candidate for this position will have the following experience and qualifications: 

 

  • At least 2 years' experience in similar role in 5 star luxury hotel
  • You will be a highly driven and motivated individual with a good knowledge and understanding of Food and Beverage operations, knowledge of F&B applications (Micros, Epicure).
  • Posses  good interpersonal skills and ability to work in a multi cultural environment
  • Essential to have a good command of the English language (spoken and written)
  • Additional language will be desirable

 

About the Benefits:

 

 

This position offers a highly competitive salary and package which includes shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Other
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

Jumeirah Emirates Towers - Jumeirah Group

Soaring high above Dubai’s financial district, the award-winning Jumeirah Emirates Towers is one of the world’s most iconic buildings.

Located minutes from Dubai International Financial Centre (DIFC), Dubai World Trade Centre and The Dubai Mall, Jumeirah Emirates Towers is Dubai’s leading city lifestyle destination and a place where guests can effortlessly switch between business and leisure.

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