[{{ $ctrl._job.status.name | translate}}] Waiter/ess - Food & Beverage Service - Jumeirah Emirates Towers
Jumeirah Emirates Towers - Jumeirah Group

Posted

Job description

About Jumeirah and the Hotel:
 

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

 

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

 
An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard.

The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms. 
 

About the role: 
 

A fantastic opportunity has arisen for a highly talented and experienced Waiter/ess to join Food & Beverage Service team of Jumeirah Emirates Towers.


 Your main duties will include the following:

  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance the quality of service
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
  • Offer assistance to colleagues when required, to ensure designated work goals are met
  • Demonstrate trust, support and respect towards team members in day-to-day work activities
  • Conduct communication with customers and colleagues in a polite, professional and friendly manner
  • Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
  • Seek assistance from other team members, supervisors and managers when required
  • Have a working understanding of all Food and Beverage Restaurant and Bars in order to properly direct and advise guests
  • Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
  • Offer assistance to colleagues when required, to ensure designated work goals are met
About you:

 

The ideal candidate for this position will have the following experience and qualifications:

  • 2 years' experience in similar role in a Food and Beverage department
  • Work experience in a 5-star luxury hotel
  • Excellent English communication skills
  • Additional language would be an advantage
  • Have a good knowledge and understanding of Food and Beverage operations
 
About the benefits:
 
This position offers a highly competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

 

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Other
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

Jumeirah Emirates Towers - Jumeirah Group

Soaring high above Dubai’s financial district, the award-winning Jumeirah Emirates Towers is one of the world’s most iconic buildings.

Located minutes from Dubai International Financial Centre (DIFC), Dubai World Trade Centre and The Dubai Mall, Jumeirah Emirates Towers is Dubai’s leading city lifestyle destination and a place where guests can effortlessly switch between business and leisure.

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