[{{ $ctrl._job.status.name | translate}}] Administrative Assistant & Receptionist - Lodging - The Emirates Academy of Hospitality Management
Jumeirah Group


Job description

About Jumeirah & the Academy:


At Jumeirah we are committed to encouraging and developing our colleagues in world class environments.  We value diversity and equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa, and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
The Emirates Academy of Hospitality Management (EAHM) in Dubai is one of the world's leading hospitality business management schools and an integral part of the global luxury hotel company, Jumeirah Group.  It is a leading provider of University-level hospitality business education and offers both undergraduate and postgraduate degrees designed to develop the hospitality leaders of the future.  The Academy works in academic association with Ecole hôtelière de Lausanne and all programmes of study are fully accredited by the Ministry of Higher Education and Scientific Research in the United Arab Emirates, the Institute of Hospitality in the United Kingdom and THE-ICE (International Centre of Excellence in Tourism and Hospitality Education) in Australia.  It is also a higher education member of the Council of International Schools (CIS).

About the Job:


An opportunity has arisen for an Administrative Assistant & Receptionist to join the Lodging department in The Emirates Academy of Hospitality Management.  The main duties and responsibilities of this role are:

  • Registering guests staying at EAHM Lodging and manage their check in and out
  • Dealing with all internal and external customers according to the Jumeirah Hallmarks and Guiding Principles
  • Carrying out cashiering duties for lodging guests and resident students
  • Setting up amenities in the lodging studios for arriving guests and new students, and checking studios before guest arrival
  • Ensures that the Reception desk is covered at all times
  • To be fully conversant with EAHM's services and facilities and its departments
  • Ensures that inquiries and requests are addressed according to EAHM standards
  • Ensures that the reception desk, reception foyer and the auditorium ante-room are clean and tidy at all times
  • Ensures that the reception desk display of brochures is regularly maintained and business cards and/or messages left by visitors are passed on to the relevant member of staff or department
  • Answers and transfers telephone calls in accordance to the Jumeirah Standards
  • Manages incoming and outgoing mail
  • Performing other related duties and special projects as assigned by the Management from time to time

About you:


The ideal candidate for this position will have the following experience and qualifications: 

  • Approachable, good inter-personal and relationship building skills, good communicator to both internal and external clients
  • O levels or equivalent (Grade 12)
  • Experience in Hospitality or Customer Service environment
  • English on a written and conversational level
  • Attention to detail, able to work under stress, able to handle difficult situations
  • Able to work in a team and able to build upon strengths and challenges
  • Working knowledge of MS Office, Opera or Fidelio would be desirable

About the benefits:


We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.


See description

Job type
Dubai, United Arab Emirates
Administration & General, Front Office reception
Starting in
As soon as possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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