About Jumeirah & the Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, nightlife destination MusicHall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.
About the Job:
An opportunity has arisen for a Ambassador to join our Front Office team in Jumeirah Zabeel Saray. The main duties and responsibilities of this role:
Provide a courteous and professional service at all times.
Escorting guests to the room, hotel show around, provide in-room orientation, Make courtesy calls to in-house guests, Meet & Greet, inspect VIP arrival rooms and any related GSE tasks when needed.
Attend to all colleague meetings in the department and other related activities and be able to contribute suggestions for improvement.
Perform routine checks on: hygiene, cleanliness and functionality of general operational equipments.
Coordinate and liaises with other dept for daily requirements or when necessary.
Is efficient, diplomatic, and cooperative in dealing with his colleagues.
Report for duty punctually wearing the correct uniform and name badge at all times.
Maximize sales and profit by providing excellent value and service and utilizing suggestive and up-selling techniques.
Ensure that care is taken in the handling of all operating equipment so as to minimize breakage/damage.
Ensure all bills are checked for accuracy prior to presentation.
Adhere to all Jumeirah cashiering and cash handling procedures at all times.
Demonstrate knowledge of individual contribution to department objectives.
Suggest to manager or departmental trainer any training needed to enhance performance.
Has a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
Maintain a high standard of personal appearance and hygiene at all times.
Respond to changes in the departmental function as dictated by the Resort or senior management.
Inspect back area for cleanliness.
Inspect operational materials for cleanliness.
Carry out occasional duties as required by the Management.
Remain accessible and attentive to guest needs.
Maintain a high standard of personal appearance and hygiene at all times
Assist other Front Office sections when needed.
The ideal candidate for this position will have the following experience and qualifications:
- Well versed spoken and written in Arabic as well as English
- Previous experience as Ambassador and knowledge of how to prepare and serve Arabic coffee would be of advantage.
- Good interpersonal and communication skills
- Knowledge of how to prepare and serve Arabic coffee
- Job type
- Dubai, United Arab Emirates
- Front Office concierge, Front Office porter, Front Office reception, Guest Relations
- Starting in
- As soon as possible
- Contract duration
The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.
In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.
Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.
Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.