Assistant Housekeeping Manager, Al Qasr
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Assistant Housekeeping Manager, Al Qasr

About the job

About Jumeirah and Madinat Jumeirah Resort

 

 

At Jumeirah we are committed to encouraging and developing our colleagues in world class environments.  We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

 

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.

About the Role

To assist the Executive Housekeeper and Assistant Executive Housekeeping in smooth and efficient operation of the Housekeeping department, ensuring maximum Guest satisfaction and adhering to the standards required by the hotel and assist in the planning process.

 


Main Duties:

  • Is responsible for the supervision and coordination of the housekeeping attendants by making sure that these services are available and carried out with the utmost efficiency.

  • Interacts with suppliers and contractors.
  • Helps in maintaining record of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning.

  • (Follow-ups on all out of order rooms.
  • Ensures correct distribution and control of master keys.

  • Conducts inspections of corridors, public areas, back of the house and rooms to ensure proper cleaning.

  • Ensures that all equipment is well maintained and handled correctly.

  • Handles guest complaints in accordance with the customer feedback SOP’s. reporting all complaints to the Executive Housekeeper and/or Housekeeping Manager.

  • Checks the logbooks and follows up on outstanding matters.

  • Assists in taking various inventories.
  • Demonstrate commitment to the development and implementation of the QMS system and continual improvement of it’s effectiveness by:

  • Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs.

  • Ensures the availability of resources to carry out all tasks

  • Ensures customer requirements are determined & met.

  • Actively promote an awareness of customer requirements throughout the organization.

  • Ensures that responsibilities and authorities are defined and communicated within the organization.  

Qualifications

Essential
  • Fluent in English, both oral and written
  • Diploma in Hotel Operations
Desirable
  • Diploma in Hotel Management
  • Certificate in HS&E
  • Group Trainer Certificate


Experience

Essential

  • 3 year experience in a junior management role within housekeeping in a 4/5 star hotel.

Desirable
  • Work experience within another guest facing department within the hotel industry.

Skills

  • Intermediate level - Microsoft Office applications

  • Intermediate level of written and verbal business English

 

About you

See description
  • Language required: English.

The company

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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Assistant Housekeeping Manager, Al Qasr

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

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