About Jumeirah and Jumeirah at Saadiyat Island:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
Monitor Guest Relations personnel, repeat guests and other VIPs receive special attention and recognition
To handle and resolve any guest complaints received at the Front Desk
Control the availability of rooms, rooms types, accuracy of room count and rate categories
Maximize occupancy, revenue and average rate while maintaining high service standards
Liaise with Housekeeping Department to ensure room image is maintained and as far as possible the “Room Ready on Arrival” policy is adhered to
Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
Approve upgrades and special amenities in absence of Front Office Manager
Maintain inter-departmental relationships to ensure seamless customer service
The ideal candidate for this position will have the following experience and qualifications:
A minimum of 2 Years experience as an Assistant Front Office Manager in an international Hotel Chain
Pre opening experience is mandatory
Outstanding concern for quality, hospitality and guest satisfaction
Great financial management experience (P&L, forecasting, budget)
Strong knowledge of property management systems
Exceptional People Management Skills, maintaining a positive approach, able to handle conflict and confrontation
Strong Leadership and organization skills with a “hands on approach”
Excellent organization and time management skills
Superb Communication Skills, both verbal and written
About the benefits:
- Job type
- Dubai, United Arab Emirates
- Front Office reception
- Starting in
- As soon as possible
The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.
In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.
Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.
Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.