[{{ $ctrl._job.status.name | translate}}] Assistant Manager Guest Services, Front Office - Dar Al Masyaf
Jumeirah Group


Job description

About Jumeirah and Madinat Jumeirah Resort

At Jumeirah we are committed to encouraging and developing our colleagues in world class environments.  We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.
About the Role

The Assistant Guest Service Manager is responsible for the operation of Dar Al Masyaf villas, including developing and maintaining the highest standards of service
Your main duties will include the following:

  • Handle booking out guests in case of overbooking situations and act as the hotel’s Duty Manager  
  • Supervise the smooth operation of the cluster villas to ensure highest standards of service and guest care at all times
  • Supervise regular departmental training and cross-training
  • Lead and motivate the team in order to maximize productivity and guest satisfaction
  • Ensure coaching, counseling and discipline guidelines are followed
  • Communicate with the Guest Service Manager, Front Office Manager and Director of Rooms, keeping them abreast of matters 
  • Maintain open line of communication with related departments to ensure guest requests and complaints are handled effectively and efficiently
  • Update Rooms Team at morning briefing on expected movements of VIP’s
  • Measure and monitor colleague operational performance.
  • Manage all butler and team leader appraisals every 6 months
  • Ensure clear Step by Step’s are developed, communicated and updated as necessary
  • Follow up on guest complaints
  • Ensure that service delivery is smooth and efficient at all times
  • Ensure colleagues adhere to the established grooming standards
  • Ensure all operating stock is well maintained.
  • Ensure that the pantries are kept clean and tidy at all times
  • Act as a reliable source of information for guests and colleagues
  • Ensure butler colleagues are trained on all aspects of the operation
  • Perform additional duties and responsibilities as assigned by Senior Management
  • Must be fully aware of Customer satisfaction index scores thru JD power. Review and Identify areas of improvement and organize training as required.  
  • Must be aware of Tripadvisor rating, potential competitors and actively encourage all the guest to post a review in order to improve and maintain ranking.    
  • Comprehensive knowledge of the hotel, including all departments, services and outlets


Bachelor/ Master Degree in a given field.
  • Leadership experience of minimum three years in Front Office Department
  • Duty Management experience for at least one year
  • Knowledge of Microsoft applications.
  • Knowledge Front Office applications.
  • Knowledge Opera (Front Office Applications).
  • Knowledge of Microsoft Applications
  • Must possess high levels of integrity, intelligence,  maturity in outlook and authenticity
  • Strong Communication Skills.
  • Passion and ability to stimulate ideas and execute them to materialization in best interest of the hotel, guests and colleagues.
  • Must be full of enthusiasm and ability to energize the team
  • Ability to work on weekends, Night Shifts and under pressure  
  • Proactive in approach with a vision to make the department as a benchmark for others
  • Outgoing personality with ability to communicate fluently with guests and colleagues.
  • Fluency in written and spoken English



See description

Job type
Dubai, United Arab Emirates
Front Office concierge, Front Office reception
Starting in
As soon as possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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