[{{ $ctrl._job.status.name | translate}}] Assistant Manager, Lounges - Al Qasr
Jumeirah Group

Posted

Job description

About Jumeirah and Madinat Jumeirah Resort
 
At Jumeirah we are committed to encouraging and developing our colleagues in world class environments.  We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
 
Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.
About the Role
To assist the daily operation of two Club Lounges and maintain high standards of customer service and food and beverage operations. To assist the Club Lounges Manager in operational, managerial and administrative aspects of the
role
Your main duties will include the following:
 
  • Be a part of the daily operation of the Club Lounges to ensure high standard of customer service and food and beverage service at all times.
  • Assist the Manager in supervising the Club Lounge and to be fully in charge of the lounge(s) in his/her absence.
  • Assist as a Rooms Division Manager on Duty as required.
  • Establish pre-arrival communication with guests to identify and anticipate guests’ needs and requirements.
  • To Greet Club and suite arrivals who complete their registration procedures in the Club Lounge(s) and to attend to all their needs throughout their stay at the hotel.
  • Help Guest Services Executives with the lounges’ and food and beverage duties if the operation demands
  • Assist Guest Services Executives with the arrival and departure procedures; coordinate with Housekeeping, Reception, Rooms controller and Concierge to ensure effective room allocations in advance.
  • Follow up on credit balance with guests as per policy
  • Handle any guests’ complaints according to Jumeirah complaint handling standards and take necessary measures to prevent guest dissatisfaction.
  • Host and supervise the daily F&B operations of breakfast, afternoon tea and pre-dinner canapés, ensuring check-lists are carried out as required.
  • Manage colleague performance as per company guidelines. Continually Promote teamwork and motivate the team.
  • Maintain open line of communication and co-ordination with related departments to ensure guests requests and complaints are handled efficiently. Ensure all guest feedback is actively processed and where necessary, communicated to the team and other departments.
  • Adhere to health and safety policies, in particular the Jumeirah Food Hygiene standards.
  • Attend and conduct briefings and meetings.
  • Maintain knowledge of all menu items and service procedures in the lounges. Liaise with kitchen and beverage department on daily operation.
  • Conduct on jobs trainings for all colleagues in the department.
  • Check the buffet mise-en place and temperature records are correct and being kept.
  • Carry out continual checks of guest satisfaction taking action to improve CSI results
  • Monitors daily requisition and expiry dates of lounge items.
  • Ensure proper colleagues grooming and attendance is adhered.
  • Ensure all operating stock is well maintained.
  • Ensure that all furniture, equipment, utensils and silverware used in the Club Lounge(s) is accounted for, properly handled and serviced, and maintained to prevent excessive wear and tear
  • Assure the upkeep and the cleanliness in the lounge and the pantry at all times
  • Financial Demonstrate full awareness of departmental budget and work towards achieving it by minimizing expenses and maximizing room revenue.
  • Be involved and ensure active up selling in Club Executive
  • Ensure all inventories are completed as scheduled
  • Perform other duties and responsibilities as assigned by the Management.
  • Respond to internal/external e-mails and reply to guest feedbacks
 
Qualifications
Bachelor’s Degree from Hotel School/ or equivalent qualification.

 

Experience

Management experience in Hotel or Restaurant

Skills
Microsoft Word, Excel, Power point.   

Opera Property Management System

Requirements

See description

Job type
Fulltime job
Location
Dubai, United Arab Emirates
Department
Other
Languages
English
Starting in
As soon as possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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