Concierge Assistant Manager - Jumeirah at Etihad Towers
About the job
About Jumeirah and Jumeirah at Etihad Towers:
-
Provide full support to the Guest Services Manager
-
Ensure that all guest queries and requests for information are handled efficiently.
-
Supervise the luggage services ensuring a smooth and efficient operation with no delay or damage.
-
Ensure that all information in Opera Telephone Book on restaurants, bars, airlines, shopping malls and hotel facilities, are kept up to date at all times.
-
Ensure that complaints are attended to promptly and handled in a professional manner according to Jumeirah standards.
-
Ensure that all colleagues report for duty punctually and wearing the correct uniform and nametag at all times.
-
Be well informed at all times about any information that might be useful to the guests (i.e. events in town, new restaurants and bars, sports and sightseeing etc.) and to pass the knowledge on to his team.
-
Ensure all Concierge colleagues are equipped with the resources to perform all duties to Jumeirah Standards.
About you:
The ideal candidate for this position will have the following experience and qualifications:
-
Diploma or Degree equivalent education
-
Able to communicate effectively and to respond well (switched on) to questions and requests
-
Well groomed/presented
-
Enthusiastic and eager
-
Portrays self confidence
-
Min 1 years Hotel (5 Star) Experience in Front Office and Concierge
-
Min 1 year managerial or supervisory experience
About the Benefits:
- Department: Other Secretary / Executive Assistant
About you
- Language required: English.
The company
JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.
The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.
In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.
Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.
Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.
Concierge Assistant Manager - Jumeirah at Etihad Towers
Abu Dhabi, United Arab Emirates
Full-time, Indefinite
Start Date:
Latest start date: