Concierge Assistant Manager - Jumeirah at Etihad Towers
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Concierge Assistant Manager - Jumeirah at Etihad Towers

About the job

About Jumeirah and Jumeirah at Etihad Towers:

 

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
The business, social and gourmet hub of Abu Dhabi, Jumeirah at Etihad Towers offers a relaxed and bespoke urban lifestyle experience based on personalised care, craftsmanship, and a passion for unique culinary experiences. Located on the shores of the Arabian Gulf, the 5-star luxury city hotel spans 66 floors and includes 382 guest rooms and suites of refined elegance offering the latest technology and stunning Corniche and coastal views. The hotel features a Club Executive Lounge, 199 serviced residences, ten restaurants and bars including the signature restaurants Li Beirut and Quest, Talise Spa, Six P Gym, and one of the largest and most sophisticated hotel conferencing centres in the capital. Jumeirah at Etihad Towers was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department.
 
About the Role:
 
An opportunity has arisen for a Assistant Manager to join our Concierge department in Jumeirah at Etihad Towers. The main duties and responsibilities of this role are:
  • Provide full support to the Guest Services Manager
  • Ensure that all guest queries and requests for information are handled efficiently.
  • Supervise the luggage services ensuring a smooth and efficient operation with no delay or damage.
  • Ensure that all information in Opera Telephone Book on restaurants, bars,  airlines, shopping malls and hotel facilities, are kept up to date at all times.
  • Ensure that complaints are attended to promptly and handled in a professional manner according to Jumeirah standards.
  • Ensure that all colleagues report for duty punctually and wearing the correct uniform and nametag at all times.
  • Be well informed at all times about any information that might be useful to the guests (i.e. events in town, new restaurants and bars, sports and sightseeing etc.) and to pass the knowledge on to his team.
  • Ensure all Concierge colleagues are equipped with the resources to perform all duties to Jumeirah Standards.
 
 

About you:

 

The ideal candidate for this position will have the following experience and qualifications:

  • Diploma or Degree equivalent education
  • Able to communicate effectively and to respond well (switched on) to questions and requests
  • Well groomed/presented
  • Enthusiastic and eager
  • Portrays self confidence
  • Min 1 years Hotel (5 Star) Experience in Front Office and Concierge
  • Min 1 year managerial or supervisory experience

About the Benefits:

 

This position offers a highly competitive salary and package which includes; your own single room accommodation, free transport to and from your place of work if company provided accommodation, uniform, laundry services, meals during working hours, annual flight ticket, medical and dental coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
 

About you

See description
  • Language required: English.

The company

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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Concierge Assistant Manager - Jumeirah at Etihad Towers

Abu Dhabi, United Arab Emirates

Full-time, Indefinite

Start Date:

Latest start date:

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