[{{ $ctrl._job.status.name | translate}}] Coordinator - Business Centre / Business Excellence - Jumeirah Creekside Hotel
Jumeirah Group


Job description

About Jumeirah & the Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Jumeirah Creekside Hotel is a contemporary lifestyle hotel located 2km from Dubai International Airport in the heart of old Dubai. Set in landscaped grounds overlooking Dubai Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an award-winning spa and access to sports and leisure complex, The Aviation Club. Designed from the outset to connect the hotel to the region’s vibrant arts and cultural heritage, Jumeirah Creekside Hotel houses one of Dubai’s largest art collections – a specially commissioned collection of 482 pieces by 52 artists with roots from the Middle East. Rooted in the cultural and cosmopolitan essence of Dubai, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience.
About the Job:
An opportunity has arisen for a Business Centre / Business Excellence Coordinator role at Jumeirah Creekside Hotel.
The main duties and responsibilities of this role: 
         Business Centre Tasks:
  • Ensure that all guests visiting the Business Centre are attended in courteous and professional manner following the company standards.
  • Assist guests with all Business Centre functions.
  • Ensure that all charges for the day are recorded on the proper hand over summary and traffic sheets and are handed over to the Accounting Department / Night Auditor at the end of the evening shift.
  • Assist with the administration of the business centre.
  • Provide courteous and professional service ensuring personal attention, friendly and efficient manner at all times.
  • Be fully conversant with the Business Centre services and facilities.
  • Ensure that a full range of business related information and reading materials are available for guests, including newspaper and magazines.
  • Be proactive and assist in carrying out the services requested by guest as well as colleagues.
  • Attend in-hotel training to develop and enhance skills.
  • Attend Front Office briefings and meetings.
  • Ensure that the entire official forms currently use are updated controlled according to Jumeirah standards.
  • Process all payment types such as Room Charges, Charge Virtual Credit Cards.
  • To prepare monthly transactions  - Petrol Summary (Bus Petrol Expenses)
  • Accurately record and charge all services and transactions rendered in the correct invoice provided.
  • Ensure that all charges for the day are recorded on the proper hand over summary and traffic sheets and are handed over to the Accounting Department / Night Auditor at the end of the evening shift.
  • Maintain and follow up on the Conference Room / Meeting Room reservations ensuring the necessary requirements / requests are met.
  • Contact appropriate individual or department as necessary to resolve guest call/request/problem (Events, IT, Banquets).
  • Coordinate with Room Service and Audio-visual department to arrange guest requirements.
  • To keep all equipment’s of Business Center in good condition and be responsible for its general maintenance.
  • Maintain all business machines in the department (Printer, Binding Machine, Lamination Machine).
  • Liaise with the Technicians in maintaining electronic equipments.
  • Prepare photocopies, scanning, lamination and binding to the hotel guests.
  • To send the SIRIUS enrolments count to the department (FO) on weekly basis.
  • To maintain SIRIUS enrolments Data Quality and rectify defects.
  • Timely follow-up on Open Paymasters and Open Folios. (daily & weekly)
  • Reconciling DTCM (Department of Tourism and Commerce Marketing) daily as well as monthly basis.
  • Liaise with Housekeeping in maintaining cleanliness in the working area.
  • Request office items by adhering to the department’s budget.
  • Fully understand and apply the company’s mission and vision statement on a day to day operation.
  • Keep the Business Centre clean, organized and free of unauthorized persons, ensuring that Business Centre coverage is present at all times.
  • Carry out all Courier transactions.
  • Negotiate with local & overseas courier companies to provide courier service for our guests (TNT Courier)
  • Receive and relay telefax transmissions quickly and accurately.
  • Ensure that faxes are prepared, checked and sent within a minimum amount of time.
  • Ensure that guest/official telefax/e-mail is delivered promptly to the room/ respective department.
  • Looks after the flower arrangements of the Business Centre.
  • Set up the meeting rooms of the business centre and work stations.
  • Ensure all bills are checked for accuracy prior to presentation.
  • Adhere to all JI cashiering and cash handling procedures at all times.
  • Demonstrate knowledge of individual contribution to department objectives.
  • Ensure to have a complete understanding of the hotel’s policy relating to Fire, Health, Hygiene and Safety.
  • Assist the FO team in their daily operation whenever required.
  • Performs all other related duties as required or requested by the Rooms Coordinator, Rooms Division Manager or other management.
    Business Excellence Tasks:
  • Supporting guest feedback management processes and associated standards.
  • Performing tasks related to mystery guest assessments, including reports, analysis and follow up.
  • Compiling Revinate & LQA data.
  • Supporting colleague innovation.
  • Driving colleague awareness of Business Excellence and quality related principles.
  • Participating in improvement projects to identify root cause and eliminate recurring problems/prevent problems from occurring.
  • Handle guest feedback management processes and platforms, and associated standards.
  • Deploy weekly/monthly internal communications and dashboards.
  • Support in compiling guest feedback analysis reports and presentations.
  • Support the requirements of the balanced scorecard and hotel strategy.
  • Perform tasks related to mystery guest assessments, including reports, analysis and follow up.
  • Conduct trainings and awareness sessions as required.
  • Drive colleague awareness of Business Excellence and quality-related principles.
  • Facilitate improvement projects to eliminate recurring problems.
  • Lead/partake in various project teams as required.
  • Maintain internal documents and systems.
About You:
The ideal candidate for this position will have the following experience and qualifications:
  • Qualification equivalent to Bachelor's Degree or Diploma in Hotel Management, Quality Management or Business Administration
  • Minimum 1 to 3 years of progressively responsible roles within operations or Business Excellence, Administrational / Business Centre back ground preferably
  • High proficiency in Microsoft Office applications (especially Excel, PowerPoint, Outlook and Word)
  • Excellent communication skills, High-level of spoken and written English
  • Accustomed to handling customer complaints
About the Benefits: 

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, single accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.


See description

Job type
Dubai, United Arab Emirates
Administration & General, Other, Guest Relations, Customer Service
Starting in
As soon as possible
Contract duration

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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