Director - Cluster Revenue City - Dubai Shared Services
This position is not available anymore, but there are more Revenue Management jobs at Jumeirah Group
Closed

Director - Cluster Revenue City - Dubai Shared Services

About the job

About Jumeirah:


At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.


We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.


Our Group & Corporate and Dubai Shared Services teams are an integral part in delivering the Jumeirah Brand promise. Based in our modern headquarters in Dubai Design District or in one of our other key locations, we guarantee you will be part of a dynamic, committed team of industry professionals with a passion for delivering the Company strategy and efficiencies essential for our world class operation.



About the Job:

An opportunity has arisen for a Director to join the Cluster Revenue – City Department in Jumeirah Dubai Shared Services. The main duties and responsibilities of this role will include:

  • Provides revenue management functional expertise and leadership to General Managers, SBU leadership teams and Market Sales Leaders
  • Monitor Market RevPAR performance provide critical analysis of SBU performance against market, submarket and competitor set. Lead the market revenue team in the development of long and short-term strategies to address any deficiencies and to contribute to the ongoing RGI growth
  • Oversee the assessment and evaluation of the SBUs marketplace, competitive environment and guest preferences.  Understand the macro and micro-economic variables affecting supply and demand in the local marketplace. Liaise with 3rd parties such as DTCM, STR and Travelclick and use this knowledge to support accurate forecasting.
  • Develop strong partnership with Director of Market Sales and Marketing to formulate and follow-up on the execution of long term and short term segmentation strategies and source market goals for the cluster.
  • Active engagement with General Managers to ensure alignment of strategy between cluster and SBU. Maintain regular communication to effectively set, drive, implement and follow-up on agreed strategies.
  • Communicates brand initiatives, demand and market analysis to SBU and other stakeholders including owners
  • Perform unconstrained demand analysis and determine optimal business mix for SBU with as aim to maximise overall market performance. Considering optimal and forecasted levels of business from each market segment, work with the Director of Market Sale to direct the sales efforts accordingly.
  • Support the Director of Analysis & Business Evaluation with the evaluation of key opportunities for contracted business (group, catering and contract) presented through the Sales department.  Ensure that process enables high speed of response while maximizing SBU profits.  Conduct profitability analysis on specific pieces of potential business as warranted.
  • Lead the annual corporate RFP process and wholesale contract pricing together with the Director of Market Sales.
  • Promotes and protects brand equity
  • Set KPI’s and ensure tracking around key measurements such as pace, channel analysis, pricing efficiencies, room type utilisation and market share 
  • Develop and maintain a close relationship with the market manager of Third-Party Intermediaries to maximize the opportunities with these channels.
  • Maintain an advanced knowledge of system functions (and corresponding interfaces) related to the generation of rooms and catering revenue for the SBU including PMS, CRS, RMS and Sales & Catering system and ensure that these systems are leveraged to their full capacity in order to enhance ROI for Jumeirah and maximize SBU revenue.
  • Champion the Revenue Management discipline within the cluster, ensuring that all personnel directly involved in the generation of rooms revenue understand essential Revenue Management principles and concepts.  Provide requisite training and development, contributing to the development of a Revenue Management culture within the Jumeirah Group.
  • Attend once per month the weekly Revenue Strategy meetings to ensure meetings are effective, decision focused and prior decisions are re-visited to evaluate their effectiveness and promote learning.
  • Conduct price resistance analysis in order to gauge price elasticity of retail demand.    Maintain awareness of competitors’ retail prices and observe their pricing strategies.  Utilize gained knowledge from above to determine appropriate retail prices on an ongoing basis.  Ensure that pricing within all non-retail market segments is correspondingly rationalized against retail rates.
  • Based on observed demand patterns, apply appropriate inventory management, pricing strategies or other tactics to ensure that seasonal and day-of-week demand peaks are smoothed and shoulder period revenues thusly enhanced.
  • Fully utilize the IDeaS RMS in relation to reporting and yielding capabilities and monitor the forecasting and resulting BAR recommendations closely.  Ensure that range of rooms “products” distributed by SBU, including room types/classes, packages and promotions are scrutinized for strategic intent and rationality before reaching the marketplace.  Continually monitor the effectiveness of all products and their application to particular market circumstances.  Lead the cluster revenue team in the revision of existing products and creation of new products accordingly.
  • Utilize the Jumeirah Group’s proprietary Market Intelligence platform (JBI) to conduct critical analysis of SBU revenues and to monitor progress towards goals on key performance metrics.  Ensure that key stakeholders in the SBU, including the General Manager, Market & Sales cluster are appropriately familiar with the capabilities of this platform.  Proliferate use of the platform in order to maximize Jumeirah’s ROI and grow SBU market share.
  • Understand and utilize other Market Intelligence tools like STAR, Hotelligence and Demand 360 to formulate appropriate pricing and channel optimization strategies.
  • Work with regional and corporate Revenue Management representatives to identify and capitalize on revenue generating opportunities for the market.  Prepare for and lead property diagnostic sessions and standards audits as coordinated by the regional/corporate function.
  • Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events.  Create a Revenue Management succession plan in order to sustain the viability of the discipline for the cluster.  Perform annual performance reviews of all direct reports and assist them to create personal development plans for career growth.  Recruit and retain colleagues that are intent on Revenue Management as a career path, who through development will become the future leaders of the discipline for the Jumeirah Group.
  • Consult with other SBU departments to ensure that Jumeirah Group standards pertaining to the optimization of revenues are not circumvented, such as procedures for the collection of no-show and cancellation charges, early departure fees, etc.
  • Ensure familiarity with and adherence to Jumeirah Group Revenue Management standards and guidelines throughout the SBU.
  • Perform other duties that management may from time to time reasonably require.
About You:


The ideal candidate for this position will have the following experience and qualifications:

  • A Bachelor’s Degree in Hotel Administration or Business Administration from an accredited and renowned University
  • At least 3-5 years’ experience in a position of direct responsibility for Revenue Management within a hotel/resort
  • The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
  • Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.) and specific to the job (e.g. SynXIS, IDeaS, Opera PMS, Delphi)
  • Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.


About the Benefits:


We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, accommodation allowance, life insurance, incentive programs, participation in a best in kind Savings Plan, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

About you

See description
  • Language required: English.

The company

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

View profile
Closed

Director - Cluster Revenue City - Dubai Shared Services

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs

Commis 3
Commis 3

Commis 3

Sofitel Dubai Downtown

Dubai, Émirats arabes unis