Director of Human Resources - Jabal Omar Jumeirah Makkah (Saudi Nationals)
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Director of Human Resources - Jabal Omar Jumeirah Makkah (Saudi Nationals)

About the job

About Jumeirah


At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. 


We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. 


The luxurious Jabal Omar Jumeirah Makkah Hotel is located in a prime location next to the Masjid Al Harram and the Kaaba. The two tower complex will include over 1,000 guest rooms and apartments and will feature a variety of food and beverage offerings, meeting facilities, executive lounge, and gymnasium.


About the role

An exciting opportunity has arisen for a highly talented Director of Human Resources to join the pre-opening team in Human Resources. The main purpose of the role is to lead and direct the delivery of proactive HR business support services and solutions to the Hotel  in order to ensure that HR continues to work with and understand the needs of the business and suggest improvements that are in line with the Group’s, Regional and property requirements.

 
Your key responsibilities will include:
  • Lead the development of an integrated HR plan in order to ensure alignment with the regional and corporate HR strategies whilst steering efforts towards key property priorities.
  • Direct the ongoing monitoring of the Hotel’s HR activities in order to ensure that they accurately reflect the Group’s s employee value proposition and comply with the defined Service Level Agreements (SLAs) and budgets.
  • Direct the provision of HR administrative services such as the on-time delivery of requested documents and letters (employment letters, salary letters, etc.) in order to provide a high level of support to Colleagues.
  • Collaborate closely with the Hotel HR team on property level on matters related to visas, accommodation, medical, data management etc., in order to ensure alignment of efforts as well as to secure the optimal level of HR support required by the property.  
  • Lead the implementation of the talent management framework in order to build a highly competent workforce and a culture of achievement as well as to consistently recognize, reward and retain top talent within the property.
  • Lead the implementation of recruitment and internal mobility plans, by shortlisting candidates and reviewing transfer requests, in order to attract and retain competent colleagues.
  • Lead the implementation of organizational development frameworks, by recommending manpower levels and title/ grade changes, in order to maintain consistent staffing and structure models within the property.
  • Direct the delivery of employee relations services, including employee grievances and disciplinary action, by investigating cases and recommending conclusions, in order to ensure that all disputes are resolved in a fair and timely manner.
  • Lead the identification of opportunities for continuous improvement and standardization of HR systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.
  • Lead the day-to-day operations of the property HR Department providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
  • Recommend some improvements to departmental policy, implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.

About You

To be considered for this role, you must have at least 8 years Human Resources Management experience, with two years working in a senior leadership role, in an international 5-star / luxury hospitality company in the Middle East. 

Demonstrated experience in key HR frameworks such as Saudi employment law, organizational planning and managing and motivating a team. 

Preference will be given to candidates who have previous experience working in the Kingdom of Saudi Arabia. The role will be based in Makkah.


Good decision making, facilitation and resolution skills as well as outstanding inter-personal, communication, and presentation skills and an ability to connect with people at all levels to drive successful relationships.

A Bachelor degree in Hospitality Management, Business or a related discipline is very important.


Must be a highly fluent to native Arabic speaker.


About the Benefits


Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

About you

See description
  • Language required: English.

The company

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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Director of Human Resources - Jabal Omar Jumeirah Makkah (Saudi Nationals)

Mecca, Saudi Arabia

Full-time, Indefinite

Start Date:

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