[{{ $ctrl._job.status.name | translate}}] Director of Rooms - Jumeirah Bali Hotel
Jumeirah Group

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Job description

About Jumeirah
At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. 
Jumeirah Bali Hotel will be located in the exclusive Jimbaran District, looking onto Dreamland beach. Set amidst tropical gardens, it will boast 123 private villas. There will be three restaurants, a Talise spa and a state-of-the-art fitness centre.
About the role
An exciting opportunity has arisen for a highly talented Director of Rooms to join the pre-opening team at Jumeirah Bali Hotel.
The main purpose of this role is to provide strategic leadership and direction to ensure the Rooms operation achieves set goals and contributes positively to the guest experience, and overall profitability of the hotel whilst maintaining Jumeirah Brand standards at all times.
Your key responsibilities will include:
  • Actively participate and contribute to all Rooms & Housekeeping departments’ daily functions to ensure the highest level of service is being delivered throughout the hotel at all times
  • Conduct frequent hotel inspections in one or more of the following areas on a daily basis (Guest rooms, Public areas, Rooms & Housekeeping back-of-house areas) and to ensure that the necessary follow up work of the area(s) inspected is completed
  • Support and actively participate in the planning and execution of the hotel’s overall staff development and retention efforts
  • Anticipate and strives to meet and exceed customer expectation.
  • Consistently drives innovative ideas to ensure cutting edge amongst the competition
  • Leads the team by example, constantly motivating to achieve a high quality of productivity and standards
  • Ensures all colleagues follow health and safety procedures
  • Ensures the privacy and security of in-house guests are maintained by the team at all times
  • Ensure all colleagues abide by the hotel policy and procedures
  • Welcome VVIP’s upon arrival and departure
  • Conducts communication meetings monthly with the Section Heads
  • Assists in the preparation of Rooms Sales and Expenses budget
  • Identify training needs of the department and implement a training plan in conjunction with the Sections Heads
  • Is fully proficient in the hotel Property Management System
  • Ensure that the department is fully manned at all times as per the manning budget
  • Handles customer complaints effectively in close liaison with other departments
  • Takes corrective action when required to improve safety at work areas
  • To coordinate the overall effort of accountable areas towards ensuring maximum guest fulfillment as it relates to excellence in product quality and service
  • To facilitate the overall effort of revenue producing accountable areas towards maximization of gross revenues and revenue per room (i.e. occupancy increases, rate management, effective selling, suggestive selling, etc.)
  • Resolve customer complaints as appropriate to maintain high level of customer satisfaction and quality
  • Perform special projects and other responsibilities as assigned
  • Participate in task force and committees as requested
  • Initiate daily checks on standards and quality to maximize on scores in the monthly CSI
  • Approval of all Rooms Division purchase requests
  • Develop, recommend, implement and manage the Rooms Division’s annual budget, business/marketing plan, forecast and objectives to meet /exceed Management expectations
  • To formulate a capital expenditure plan each year according to the needs of the department
  • To assist in the compilation of weekly and monthly statistics
  • Coordinate induction and training of starters in the department
  • To comply with local legislations as required by the authorities
  • To respond to any changes in the department positively and as dictated by the needs of the industry, company and hotel operation
  • To ensure that all colleagues are not discriminated and treated fairly as outlined in their terms and conditions of employment, local legislation and company policies and procedures
  • Cover Senior Manager on Duty shifts as required
  • Manage the Human Resources in the Rooms Division in order to attract, retain and motivate the employees. Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate
  • To administer the overall effort of accountable areas towards control of cost and expenses without compromising the guest expenses so as to maximize efficiency, productivity, departmental profitability and retention
  • To assist and to participate in the training, development and the education process of staff to ensure effective communication, proficiency and a high level of morale throughout
  • To interface, develop and maintain a high level of cohesiveness internally within accountable area and with all areas throughout the Resort to ensure integrity, credibility and maximum result towards overall Resort goals
  • Ensure that SOP’s are continuously updated and all colleagues are aware of their relevant standard operating procedures
About You
In order to be considered for this role, the essential qualifications you would need to have are:
  • A Bachelor’s degree or equivalent diploma in Hotel Administrations or business administration
  • At least 2 years in a position of direct responsibility as Director of Rooms or within luxury hotel/resort. It is preferable to have previously experience in housekeeping and essential in all the departments that represent front office (concierge, reception, executive club, guest relations)
  • Skills- be able to demonstrate highly developed Rooms Management and Leadership skill set
  • Excellent written and verbal English skills
  • Strong computer skills
  • Competencies- Has high degree of intelligence and charisma and relates well to others. Takes initiative and works through obstacles, taking personal responsibilities for results. Demonstrates the value of our guiding principles: teamwork, respire, innovation, people focus, integrity and continuous growth Awareness and sensitivity to the concept of luxury and quality.
  • Confident with guest interactions. Responsive and genuine with guests and colleagues

About the Benefits
This position offers a highly competitive package and attractive benefits


See description

Job type
Bali, Indonesia
Rooms division
Starting in
As soon as possible
Duration of the contract

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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