[{{ $ctrl._job.status.name | translate}}] Director of Rooms - Jumeirah Pre-Opening Hotel
Jumeirah Group

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Job description

About Jumeirah:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. 
           
About the Job:
An exciting opportunity has arisen for a highly motivated Director of Rooms to join one of Jumeirah’s pre-opening hotels. The main duties and responsibilities of this role are as follow    :
 
  • Successfully manage and deploy Jumeirah’s Pre-Opening Plan relevant for all the Rooms Division functions, ensuring timely completion of tasks and a successful opening
  • Develop and monitor the implementation of the Rooms annual business plan, Key Performance Indicators, Key responsibility Areas and departmental objectives in alignment with the overall objectives of the SBU, to support the achievement of the SBU business targets and improve the sustainability and profitability of business operations.
  • Lead the Rooms Division day-to-day operations with service excellence and oversee the entire guest journey for all arrivals, departures, guests in-house stay, daily care, VIP and recognition and guest opportunity handling.
  • Ensure that all services offered in the Rooms Division are always available and up to established Jumeirah Standard, and are carried out with the utmost efficiency and courtesy to meet Guest satisfaction survey and media targets, and effectively handle and resolve any guest problems or complaints as per the guidelines established.
  • Assist the sales and revenue teams in inventory management by controlling peak periods, resolving conflicts in bookings, changing dates and facilities for guests/groups to support the satisfaction of client needs according to the standards and processes of the Group.
  • Maintain & achieve high standards of rooms’ operational efficiency by ensuring all SOPs are up to date and all employees are effectively trained.
  • Monitor closely the profitability of all departments within the room division in order to provide solutions to improve problem areas and assist in implementing corrective measures.
  • Accountable to drive the Rooms Guest Satisfaction Index metrics, adherence to Jumeirah standards, the ancillary revenue generation, expense management, and Rooms product offering at the hotel.
  • Administer the overall effort of cost control across the room departments to ensure efficiency, productivity and departmental profitability without compromising the guest experience.
  • Liaise with the Director of Revenue to facilitate and support the increase of the revenue generation per room.
  • Make recommendations for modernization of equipment, service methods, and presentation to improve guest satisfaction and profits.
  • Monitor, analyse and keep up-to-date with the activities and trends of the hospitality industry in order to propose initiatives that will improve the competitive advantage of the hotel.
  • Monitor and validate on a regular basis that hotel guests are receiving the best possible service available, applying all the required corrective actions in order to support the maintenance of high quality of services according to the brand image and standards of the Group.
  • Handle customer complaints effectively in close liaison with other departments to ensure brand standards are adhered to and customer satisfaction.
  • Guide and attend Daily Operations with the Rooms team to plan on the daily activities that will meet the immediate operational demands, including VIP events, and follow up on personal tasks and projects execution to ensure effective communication and compliance with plans.
  • Responsible for the recruitment of the best talent for the Rooms Division team and full accountability to ensure the team’s growth  through setting individual goals, coaching, succession planning, managing performance, developing staff, monitoring and driving training initiatives and providing formal and informal feedback in order to maximize overall performance and team motivation. Continue to deploy resources effectively for growth and further strengthening the employee value proposition 
  • Ensure compliance to all relevant Health, Safety and Environment management procedures, controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests, and protect the Shareholders’ interests.
  • Constantly challenge the service delivery Journey to maintain the best possible service journey. Recommend improvements to departmental policy and manage the implementation of procedures and controls covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that Jumeirah Group delivers world-class services, excellence, and innovation.
  • Motivate subordinates and identify opportunities for participating in change initiatives, programs and projects taking into account international best practices, improvement of business processes, cost reduction and productivity improvement.
About you:
 In order to be considered for this role, you will have gained Bachelor’s Degree in Hospitality or relevant field from an accredited and renowned University and will possess :
  • 6 to 8 years of relevant experience with an international hospitality luxury company; 3 years of which in managerial position within Rooms Division
  • Experience of working in an international capacity and a solid understanding of cultural and market differences (especially those of the Middle East and Asia).
  • Strong rooms experience in luxury properties (preferably of a minimum size of 300 rooms) with high volume
  • Hotel/Resort experience, including strong understanding of hotel distribution
  • Pre-opening Experience
 You will also have to demonstrate the following:
  • Highest level of customer service and anticipating to customer needs
  • Proven track record of results and business management  
  • Thorough knowledge of Front Office and of the Housekeeping operational processes and procedures
  • Previous F&B or Club Lounge experience
  • Ability to resolve guest complaints/issues in a calm and professional manner
  • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization
  • Proficient knowledge of Property Management Systems, Ms Office and awareness of latest industry software
  • Strong problem solving, reasoning, and analytical abilities
  • Very good command of speaking, reading, and writing English language
  • Additional language skills: Very good command of Arabic, Russian, German, French, Italian or Spanish.
About the Benefits:
This position offers a highly competitive salary and package, which includes; housing allowance, annual flight allowance, medical coverage, pension, life and accident insurance, retail and leisure discounts, complimentary use of Jumeirah F&B Outlets and reduced hotel rates.
 

Requirements

See description

Job type
Fulltime job
Location
Dubai, United Arab Emirates
Department
Rooms division
Languages
English
Starting in
As soon as possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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