About Jumeirah and Jumeirah at Saadiyat Island:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals
To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times
To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
To assist the Front Office Manager in supervising the Guest Relation, Club Executive, communications and the Front Desk operations
Dedication to quality, hospitality and guest satisfaction
To maintain and distribute the staff attendance summery sheet
To co-ordinate the introduction and training of new employees. The Duty Manager will also be required to identify training, plans them and deliver to meet needs to all colleagues.
To assist the Reception staff in their duties as required
To ensure that all reception staff are well aware / trained about their Manual and procedures
Supervise the cross training of staff from other departments
To report any hazards of health and safety to guests and staff to the Front Office Manager and take immediate corrective action as and when necessary
The ideal candidate for this position will have the following experience and qualifications:
Diploma or Equivalent related to the hospitality industry
Strong knowledge of the property management systems
Works positively with others and contributes actively to promote a healthy team spirit
Exceptional People Management skills, able to handle conflict
Excellent organization and management skills with a “hands on approach
Communication skills, both verbal and written
At least 2 years experience in similar position in Front Office
About the benefits:
- Job type
- Fulltime job
- Dubai, United Arab Emirates
- Management, Front Office reception
- Starting in
- As soon as possible
The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.
In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.
Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.
Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.