[{{ $ctrl._job.status.name | translate}}] E-Commerce Manager
Jumeirah Group

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Job description

About Jumeirah


At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. 


Jumeirah Bali is located on the Southern tip of the exclusive Jimbaran district, looking out onto the pristine sands of the renowned Dreamland surfer's beach and is adjacent to Bali's exclusive New Kuta Golf Course.

Consisting of spacious private villas, set amidst lush and tropical gardens. Jumeirah Bali will feature architectural designs reflective of Bali's rich cultural heritage and modelled after an ancient Javanese - Hindu water palace.





The e-Commerce Manager will report to Director of Revenue.


The candidate e-commerce Manager sits at the intersection between corporate Revenue Management, e-commerce, and global distribution strategies. This role helps manage overall activation of their property strategies in owned and third party electronic channels (Jumeirah.com, OTAs, meta search sites, search engines, and other e-commerce vehicles). This role will work on behalf of properties to increase revenue, grow market share and create a compelling experience that steers customers towards booking on our direct online channels. The Manager of e-commerce serves as a thought leader to their hotel, providing local, area, and country-wide insight to enhance their digital experience. To this end, he/she will be in touch with their properties on a regular basis to make sure they are fully activated and optimized on Jumeirah.com and OTAs. From time to time this role also provides e-commerce communication, training, education, reporting and analysis to stakeholders.


Carries out assignments as delegated by the DOFB, ensuring that all company and Hotel policies and procedures and minimum standards are adhered to, Assists in establishing standards of performance and job descriptions of service staff, Assists in the co-ordination of special promotions and provides administrative support necessary


Main Duties

  • Manage and oversee Jumeirah corporate e-commerce strategy at the property level.

  • E-activating online travel agencies channels to maximize online revenue and profitability.

  • Provide local market insights and recommendations to the hotel and corporate e-commerce, working closely with revenue team and corporate marketing organizations.

  • Responsible for OTA and meta search channels and merchandise/promotion offers via OTAs.

  • Manage day to day activities e-commerce priorities and strategy.

  • Proactively update content for Jumeirah Bali on OTAs and managing all content requests from agencies

  • Continually monitor and look for ways to improve functionality and the customer journey within jumeirah.com, putting forward recommendations and implementing any changes.

  • Working closely with Digital Marketing in executing online marketing campaigns, e.g. search engine marketing, email campaigns, mobile marketing, JET App and social media campaigns using analysis tools such as Coremetrics, Google ad words, Google analytics, Google trends, ensuring jumeirah.com is publicised appropriately using the best channels at the right times.

  • Work alongside with Digital Marketing and approved external agencies to create online/offline advertisements to raise Jumeirah Emirates Towers profile online and offline, mainly increase customer visits and drive revenue through jumeirah.com.

  • Track all the display and results in order to analyse them and improve performance.

  • Report regularly to the business on Trip Advisor Popularity Ranking.

  • Ongoing competitor checks as well as keeping up to date with the latest digital and e-commerce update.

  • Online business planning and support key strategic projects.


Indonesian Citizen with University Degree will be Essential 2 years’ experience in e-commerce, Revenue Management, Business Administration, or Digital role.


  • Outstanding English skills in written and verbal language (Essential)
  • Has a strong interest in e-commerce and Digital technology (Essential)
  • Strong analytical skills (Essential)
  • Good time management and prioritising skills – able to work under pressure and to tight deadline (Essential)
  • Communicator with the ability to communicate at all levels (Essential)
  • Ability to simplify complex information for other to understand.
  • Ability to understand e-commerce/Digital system and tools






  • Team work
  • Planning and Control
  • Bringing innovation to problem solving
  • Influencing others
  • Managing guest relations
  • Providing excellent guest service
  • Strong Knowledge of Implementing Brand Standards
  • Social Competence – Networkin
  • Innovative Buness Promotional Idea
  • Delivering business result
  • Rational thinking with a balance of Emotional Intelligence
  • International Experience (Key Worldwide Destinations)
  • Creative Menu and Beverage List Development Abilities





See description

Job type
Bali, Indonesia
Sales & Marketing
Starting in
As soon as possible
Duration of the contract

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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