[{{ $ctrl._job.status.name | translate}}] General Manager - Jabal Omar Jumeirah Makkah
Jumeirah Group

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Job description

About Jumeirah and the Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. 
The luxurious Jabal Omar Jumeirah Makkah Hotel is located in a prime location next to the Masjid Al Harram and the Kaaba. The two tower complex will include over 1,000 guest rooms and apartments and will feature a variety of food and beverage offerings, meeting facilities, executive lounge, and gymnasium.
About the Role:
An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-opening and the Executive team at The Jabal Omar Jumeirah Makkah Hotel. The main purpose of this role is to develop and manage the commercial and operational strategy for the hotel to drive optimal performance, achieving financial and other business targets as well as to ensure consistent delivery of exceptional and unique guest experiences in line with the Jumeirah brand promise.

Your key responsibilities will include: 
  • Develop and manage the commercial and operational strategy for the hotel to drive optimal performance and achieve financial and other business targets.
  • Ensure that annual business plans and targets are documented and well-communicated.
  • Maintain effective relationships with key stakeholders, including owners, Jumeirah Group management, customers and suppliers.
  • Ensure that annual hotel sales and marketing plans are developed, implemented and monitored, and that they deliver required results.
  • Analyse revenue generation trends of the hotel to identify critical areas for revenue generation enhancement.
  • Participate in sales activities in key markets; represent the hotel in the media and at relevant functions to improve market position.
  • Establish clear accountabilities for profit and growth with all operational teams, and contributions in expense management for all support functions.
  • Ensure the hotel management team maximises productivity and efficiencies, following company guidelines and complying with local legislation.
  • Ensure effective financial control and reporting measures are implemented, (including accurate forecasting), complying with Jumeirah finance directives.
  • Use guest, stakeholder and colleague feedback to make recommendations for improvements that drive performance and enhance the guest experience.
  • Conduct frequent and thorough inspections of the different hotel operations to ensure they are well-managed and optimise capabilities and resources.
  • Lead, develop and inspire the hotel management team, encouraging accountability for team and individual performance.
  • Actively participate in recruitment, succession planning and talent development for the hotel management team to ensure the Jumeirah culture and brand promise are supported.
  • Drive a recognition culture through appropriate celebratory events, team building, and recognition initiatives, and foster diversity, cultural and social awareness.
  • Support localization programmes and ensure national colleagues are given the opportunity to learn and grow.
  • Ensure that crisis management and continuity of business plans are well-developed and well-managed, and that colleagues are fully briefed and aware of their responsibilities.
About You:
In order to be considered for this role, you should have minimum 4 years Executive Management experience in a luxury 5 star resort in the Middle East.
You will have strong knowledge of relevant Leisure / Corporate / Groups / MICE customer segments and key markets.
You must have proven all round operational hotel experience and be able to demonstrate commercial acumen and strategic focus.
You should be able to influence, negotiate and build relationships with key stakeholders.
A suitable candidate will possess strong knowledge and proven record of Sales & Marketing and Revenue Management and will have pre-opening experience.
It is essential that you have strong communication and influencing skills and be able to lead, develop and motivate colleagues at all levels and from diverse backgrounds.

Must be a highly fluent to native Arabic speaker. 

About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.


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Job type
Mecca, Saudi Arabia
Management, Administration & General
Starting in
As soon as possible
Contract duration

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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