[{{ $ctrl._job.status.name | translate}}] Guest Relation Executive - Segreto Restaurant - JRG Dubai
Jumeirah Group

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Job description

About JRG Dubai:
 
At Jumeirah Group, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
 
JRG Dubai is a global restaurant management company of Jumeirah Group based in Dubai that creates, operates and franchises a portfolio of over 30 restaurants and bars. JRG Dubai operates home-grown high-end, premium casual and casual dining venues and lounges, including Pierchic, Perry & Blackwelders Smokehouse, Pai Thai and The Noodle House.  At JRG Dubai, we are committed to recruiting the best talent in the business, in order to deliver restaurant and bar experiences that are high-energy, fun, cool and of the utmost quality.
 
 
About the Role:
 
An exciting role has arisen for a highly skilled and motivated Guest Relations to join one of the restaurants at JRG Dubai.
 
Your key duties will include:
 
  • Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
  • Provide the perfect first impression with a smile and welcome
  • Allocate and seat guest according to sequence of service
  • Have a full understanding of Operating Procedures and their role within these standards
  • Able to spot a sales opportunity to up sell products and service to existing or potential guests
  • Have full knowledge of all products and is able to confidently give descriptions to a customer
  • Confidently take an order asking all relevant questions linked to sequence of service
  • Able to make simple decisions that affect their own work or the customers' experience in a positive manner
  • Understand and comply with all local licensing laws and to promote responsible service of alcohol
  • Have a full understanding of the brand concept and when asked explain the brand concept, history and vision
  • Be immaculate and presentable and understand the importance of first impressions
  • Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
  • Be organised both personally and professionally 
  • Be prepared and ready for service
  • Have good time management skills - report for duty, meetings and training on time
 
About you:
 
The ideal candidate for this role will have the following experience and qualifications:
 
  • Have an Tertiary Education or Diploma in Food & Beverage Management 
  • Have a minimum of 1 year of international experience working within a free-standing Restaurant
  • Have the ability to work well in a team but is also able to set standards and lead by example at all times
  • Have good command of the English language (spoken and written) and you should be proficient in Microsoft Office applications
  • Additional language skills are a plus
 
About the Benefits:
 
This position offers a competitive salary and package which includes; Live-out allowance, meals during working hours, flight allowance your Home Destination upon completion of each 24 months of service which will be paid in two installments, one per anniversary year, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Front Office concierge, Guest Relations, Customer Service
Languages
English
Starting in
As soon as possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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