[{{ $ctrl._job.status.name | translate}}] Guest Relations AQ [MJ].Manager Guest Services.8609
Jumeirah Group

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Job description

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  • To ensure that allocated rooms/suites, room keys and registration documents are ready for VIP guests prior to their anticipated arrival at the hotel.
  • To liaise with the Reception Shift Leader regarding room allocations and room changes for VIP guests.
  • To ensure “remarks” information for all VIP guests is collected, recorded and communicated to the relevant departments to create smooth working operations.
  • To coordinate with the Guest Relations Executive to check the departure list for the following day – contact VIP guests to arrange airport transfers, if necessary. Check to ensure all folios for departing VIP guests are in order.
  • To carry out “in room checkout” for VIP guests, when required.
  • To man the Guest Relations Desk when required.
  • To attend to the special requests made by VIP guests either prior to, during or after their stay.
  • To assist the Guest Relations Executives in their duties, when required.
  • To assist guests with general enquiries about the hotel and its facilities and daily events and functions.
  • To prepare special Amenity forecast and its cost control.
  • To maintain accurate guest history records – including the records of guest information received from other hotel departments and the guest’s “remarks” preferences. To ensure that all relevant departments are advised of guests’ specific requests/preferences prior to their arrival.
  • To prepare the weekly VIP/Suite arrival forecast.
  • To maintain the guest interview program ensuring that at least five interviews per Guest Relations Manager/Officer is carried out per shift and that the results are correctly logged, communicated to the relevant department and followed up as necessary.
  • To coordinate special promotion for the Loyalty card recruitment program.
  • To arrange, co-ordinate and chair daily departmental briefings and monthly meetings.
  • To carry out and record training within the department as required, and within the guideline requirements of the group.
  • To carry out, supervise and record cross training of staff members from other hotel departments.
  • To prepare work schedules for the Guest Relations Manager and Guest Relations Executive to ensure optimum coverage of the department at all times.
  • To ensure that staff working hours are recorded accurately and in accordance with the hotel policies and procedures. To ensure that staff vacation, lieu time and worked public holidays are recorded in accordance with hotel policy and procedures.
  • To assist the Rooms Division Manager in the recruitment of staff for the Guest Relations department.
  • To cover departmental duty management shifts as required.
  • To send birthday or anniversary cards to all in-house guests, together with celebration amenity.
  • To assist with group registration, when required and supervise special room drops for VIP guests or groups prior to arrival.
  • To co-ordinate house tours- and conduct them when required.
  • Assist Media Relations with house tours for film crews, travel writer & photo shooting.

Qualifications


Bachelor Degree in a given field

Experience

 

At least 2 years Assistant Guest Service Manager Experience or similar in a 5 star hotel with a minimum of 200 rooms.
Skills
  •  
  • Fluency in written and spoken English

    Knowledge of basic Microsoft Office applications.

    Knowledge of front office application.

     

    Requirements

    See description

    Job type
    Fulltime job
    Location
    Dubai, United Arab Emirates
    Department
    Front Office reception, Guest Relations
    Languages
    English
    Starting in
    As soon as possible

    Jumeirah Group

    JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

    The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

    In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

    Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

    Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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