Guest Relations Executive - Guest Relations - Jumeirah Zabeel Saray
This position is not available anymore, but there are more Other jobs
Closed

Guest Relations Executive - Guest Relations - Jumeirah Zabeel Saray

About the job

About Jumeirah & the Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishing, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, nightlife destination Music Hall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.

 

About the Job:

An opportunity has a risen for a colleague to join our Front Office team in Jumeirah Zabeel Saray, for a Guest Relations Executive role. The main duties and responsibilities of this role:

  • Lobby Presence and guest escort.
  • Serve Towels and Drinks to arriving guests.
  • Prepare amenities for arrivals and guest in house.
  • Inspect the rooms of all VIP and Suite guests prior to their arrival at the hotel.
  • Provide personalized check in to all VIP guests.
  • Updates and maintains all guests’ history files.
  • Prepare the daily guests’ amenity list and distribute it to the respective department.
  • Print and distribute guests’ remarks report.
  • Check the previous nights no show and pull out amenities accordingly.
  • Prepare and distribute the daily feedback report.
  • Prepare and distribute the daily guests’ amenities list.
  • Updates and maintains all guests’ history files.
  • Prepare welcome letters for all VIP guests.
  • Prepare special guests’ letter (i.e. Birthday, Anniversary, Honeymoon etc.)
  • Order and ensure timely delivery of amenities for all arrival and in house VIP and Suite guests.
  • Inspect the rooms of all VIP and Suite guests prior to their arrival at the hotel.
  • Cover shifts on the guest services’ desk in accordance with duty roster.
  • Cover shifts on the lobby duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and Suite guests.
  • Attend to special requests made by VIP and Suite guests prior to, during or after their stay.
  • Print and action Guests Services’ trace report.
  • Meet and escort arriving guests to their rooms whenever possible after the registration. Procedure has been completed at the front desk or at the EC/PLC reception.
  • Carry out courtesy calls to VIPs and Suites.
  • Assist in the writing and maintenance of guests history.
  • Provide tours of the hotel and its facilities as requested.
  • Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions.
  • Assist with group registration when required.
  • Ensure the Guest Relation’s desk / lobby is covered at all times.
  • Work area includes as well Porte Cohere.
  • Serve welcome drink in absence of ambassador.
  • Prepare and provide cold/hot towels.
  • Maximize revenue by participating in upsell programs.
  • Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
  • Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy.
  • Maximize sales and profit by providing excellent value and service and utilizing suggestive and up-selling techniques.
  • Ensure that care is taken in the handling of all operating equipment so as to minimize breakage/damage. 
  • Ensure all bills are checked for accuracy prior to presentation.
  • Adhere to all JI cashiering and cash handling procedures at all times.
  • Demonstrate knowledge of individual contribution to department objectives.
  • Suggest to manager or departmental trainer any training needed to enhance performance.
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Team Leader.
  • Adhere to Jumeirah International’s Guiding Principles and Hallmarks.
  • Comply with the Resort’s health, safety and hygiene procedures and products.
  • Be aware of the Resort’s fire and emergency procedure.
  • Works positively with others and contributes actively to promote a healthy team spirit.
  • Assists others willingly.
  • Values differences within the team.

About you:

 

The ideal candidate for this position will have the following experience and qualifications:

  • Completed Secondary School Education.

  • Basic knowledge of mathematics (incl. Percentage calculations).

  • Able to communicate effectively and to respond well (switched on) to questions and requests.

  • Well groomed/presented.

  • Outgoing and friendly personality, enthusiastic and eager.

  • Able to work in a team, i.e. caring about other team members and open towards other nationalities.

  • Should be able to quickly learn and adapt to a new work environment.

  • Fluent in English (written and spoken).

  • Excellent interpersonal and communication skills.

  • Additional Language would be of advantage: Arabic, Russian or European language.

About the benefits:

 

This position offers a highly competitive salary and package which includes: fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

About you

See description
  • Language required: English.

The company

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

View profile
Closed

Guest Relations Executive - Guest Relations - Jumeirah Zabeel Saray

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs

Mixologist
Mixologist

Mixologist

FIVE Hotels and Resorts

Dubai, United Arab Emirates