Guest Services Assistant -Telecommunications
About the job
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At all times sounds pleased to handle the call and take care to speak distinctly with a pleasant tone of voice
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Reads the logbook to get all the information needed and take verbal handover from the preceding Operators on duty.
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Checks the e-mail for important messages.
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Checks all the instruments in the department, all the PC consoles, Opera, and all the stationery in the department as well.
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Checks the DND sheet and do the required procedures accordingly.
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Reads the whiteboard and the notice board for further information such as, who is the manager on duty, HK, Engineering, butler, duty mobile, day off, etc.
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Checks the fax machine and the printer and the status of the paper in both the machines.
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Updates the information board by the following information with required operational information.
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Print out emergency reports for hotel every 2 hours.
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Gives a proper handover to the following shift.
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Assist with request or pass it on to the concerned department/room number
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Handle all incoming and outgoing faxes for guests/departments.
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Handle messages for in-house and expected guests.
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Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided
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Escalate any expression of the guest satisfaction to the senior colleague on duty immediately.
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Ensure all wake calls are correctly written in the master sheet.
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Ensure all wake calls are given on time and written in a clear readable handwriting
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Clear all doubts and cross check all wake up calls before leaving the shift.
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Handle shift responsibilities in the absence of a Team leader.
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Update hotel extension list regularly.
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Programming of telephone lines.
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Programming for room telephones (When requested by the guest)
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Maintain discipline and a low tone of voice in the department to avoid back ground noise
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Maintain grooming as per the company’s grooming standards
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Assist in generating revenue by using the techniques of up-selling and suggestive selling.
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Have high product knowledge about Jumeirah Hotels & Resorts.
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A minimum of 2 years guest service experience in a 5 star hotel reception.
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Should have a secondary school certificate or degree
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Good knowledge of OPERA front office application and as well as MS Office applications.
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Outgoing personality with ability to communicate with guests and colleagues
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Excellent English communication skills
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Additional language is an added value
- Department: Guest Relations Customer Service
About you
- Language required: English.
The company
JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.
The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.
In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.
Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.
Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.
Guest Services Assistant -Telecommunications
Garhoud, Dubai, United Arab Emirates
Full-time, Indefinite
Start Date: