[{{ $ctrl._job.status.name | translate}}] Guest Services Executive - Conceirge - Jumeirah Al Nassem (UAE National Only)
Jumeirah Group

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Job description

About Jumeirah and Madinat Jumeirah Resort
 
At Jumeirah we are committed to encouraging and developing our colleagues in world class environments.  We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
 
Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.

About the Role

Be a reliable source of information and assistance to guests and visitors.
Provide a warm, friendly and efficient welcome and continuing service to all visitors and guests throughout their visit with the aim to exceed all guests’ expectations.

Main Duties:
  • Constantly provide an approachable, helpful and friendly service to colleagues and guests alike.
  • Use guest’s name at appropriate times during a conversation.
  • Act as an information resource by being well informed and aware of all activities and events happening within the resort as well as other JI properties and throughout Dubai.
  • Maintain in-depth knowledge about the area sites, tours, restaurants surrounding countries and assign the work to the Bell Attendants as required.
  • Proactively seek to maintain up-to-date product knowledge about Madinat Jumeirah as well as other Jumeirah International units and Dubai.
  • To be aware about UAE customs, history and culture.
  • Make bookings for guests for air-tickets, restaurants, tours, golf or as requested by guests and liaise with the respective companies and other JI Properties.
  • Contact regular guests through ‘Experience Planner’ and create an itinerary according to bookings requested.
  • Record any bookings, deliveries/pick-ups on the applicable forms.
  • Keep the Concierge Desk stocked with magazines, brochures, leaflets, maps, guides and a range of information that are of interest to guests.
  • Actively sell and promote the resort’s facilities first, then refer guests to other Jumeirah International properties and only suggest other hotels/restaurants, if suggestion can not meet the guest’s request.
  • Accept letters and postcards from guests for mailing and sell stamps as requested.
  • Coordinate the collection, delivery and storage of luggage with the Bell Attendants, and ensure all info is recorded.
  • Act as a sales person of all Jumeirah properties and products.
  • Maintain an awareness of relevant JI and MJ SBSs and ensure these standards are delivered on a daily basis.
  • Perform any related duties assigned by management.
  • To comply with the hotel’s health, safety and hygiene policy and maintain high grooming standards.

Qualifications


Secondary Education

 
Experience


2 years guest service experience in a 5 star Hotel

 

Skills

•             Fluency in written and spoken Arabic/English
•        Knowledge of front office application
•        Computer skills
•        Research skills
•        Local Area Knowledge
•        Customer Service/Communication Skills
•        Extrovert

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Front Office concierge, Guest Relations, Customer Service
Languages
English
Starting in
As soon as possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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