[{{ $ctrl._job.status.name | translate}}] Head Waiter/ess for a Jumeirah Luxury Beach Resort in Dubai
Jumeirah Group

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Job description

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

ts award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

About the Job:

We currently have opportunities for Head Waiter/ess to join us and be an instrumental part of Jumeirah F&B dining experiences that we cater to our guests.

As a Head Waiter/ess, your role will be to serve guests requirements to their satisfaction, efficiently and courteously to the Jumeirah Service Standards.

The main duties and responsibilities of this role are:

Main Duties

Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
Supervise closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures.
Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for Customer Satisfaction and Complaint Handling are followed.
Inform Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
Actively use the database of customer details / history to assist in guest recognition.
Advice the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs.
Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”.
Operational Duties

Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.
Assist the Outlet Manager / Assistant Manager in the implementation of the marketing activities and to achieve desired results.
Conduct the pre-service shift briefing in the absence of Outlet Manager / Assistant Manager
Ensure opening and closing checklist are completed on a daily basis.
Supervise and monitor the completion of weekly cleaning schedules.
Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs.
Assist the Outlet Manager / Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis.
Maintain a working knowledge of relevant sections within the Jumeirah Food Hygiene SOP and assist the Outlet Manager / Assistant Manager ensuring the outlet meets these standards at all times.
Other Duties

Carry out any other tasks defined by the F&B or Senior Management
Undertake assigned additional duties when required. These should be completed prior to the opening or after the closing of the outlet.
Ensure all colleagues attend scheduled training programs.
Communicate new or amended procedures to relevant departments / colleagues in a timely manner, ensuring they have been understood when instructed by Management.


About You:

The successful candidate will have the following experience and skills:

Have experience within a luxury service environment
Have a passion for your work and the ability to innovate, with a proven track record within luxury environments
Have the ability to operate in a diverse and luxury environment with a focus on guest experience
Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement
Excellent level of English
Be friendly, approachable and professional
Have a high degree of knowledge in Food Hygiene and Safe Working Practice


Job type
Dubai, United Arab Emirates
F&B Service
Starting in
As soon as possible
Duration of the contract
Other benefits
About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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