[{{ $ctrl._job.status.name | translate}}] Hostess for a Jumeirah Luxury Beach Resort in Dubai
Jumeirah Group

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Job description

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

About the Job:

We currently have opportunities for Hostesses to join us and be an instrumental part of Jumeirah F&B dining experiences that we cater to our guests.

As a Hostess, your role will be to serve guests requirements to their satisfaction, efficiently and courteously to the Jumeirah Service Standards.

The main duties and responsibilities of this role are:

Main Duties

Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
Identify and take all opportunities to enhance the quality of service.
Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and internal hotel customer feedback/ complaint procedures.
Offer assistance to colleagues when required, to ensure designated work goals are met.
Demonstrate trust, support and respect towards team members in day-to-day work activities.
Conduct communication with customers and colleagues in a polite, professional and friendly manner.
Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
Seek assistance from other team members, supervisors and managers when required.
Operational Duties

Ensure hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
Schedule dining reservations and arrange parties or special services for customers according to the Restaurant Reservations SOP.
Actively use the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
Greet guests, and escort them to tables, and provide menus.
Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
Have a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
Be familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
Answer telephone within 3 rings using the Heart of Jumeirah Standards.
Demonstrate a sound knowledge of all menu items, F&B Service procedures and Jumeirah Hygiene Standards.
Immediately share guest name to relevant service staff directly after seating.
Inform staff of any specific guest request or needs
Be responsible for the collection and input of any relevant guest history in Seven Rooms profile
Ensure a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.
Administration Duties

Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
Complete cleaning, opening & closing checklists when instructed by senior colleagues.
Assist in recording inventories/ stock-takes as required.
Ensure that all menus, wine lists and dock presenters are clean and in top condition.
Other Duties

Demonstrate knowledge of individual contribution to department objectives.
Attend training sessions as scheduled.
Suggest to manager or departmental trainer any training needed to enhance performance.
Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required.
Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management.

Requirements

About You:

The successful candidate will have the following experience and skills:

Have experience within a luxury service environment
Have a passion for your work and the ability to innovate, with a proven track record within luxury environments
Have the ability to operate in a diverse and luxury environment with a focus on guest experience
Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement
Excellent level of English
Be friendly, approachable and professional
Have a high degree of knowledge in Food Hygiene and Safe Working Practice

Details

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
F&B Service
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite
Other benefits
About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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