[{{ $ctrl._job.status.name | translate}}] Lobby Curator (Female only)- Front Office- Jumeirah Messiah Kuwait
Jumeirah Group

Posted

Job description

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
 
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
 
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
 
About the Job:
 
An opportunity has arisen for a Enthusiastic Female Lobby Curator to join Front Office department in Jumeirah Messilah Beach Hotel & Spa Kuwait.
 
  • Be the live and soul of the lobby, creating a positive environment and maintaining an engaging, approachable, helpful and friendly manner to colleagues and guests alike
  • Acknowledge, greet, welcome, engage & initiate genuine adaptive conversation with guests and visitors facilitating the smooth operation of the lobby, obtaining feedback and assisting in creating memorable guest experiences
  • Provide historical and cultural facts of the destination and be a story teller for Jumeirah and the unique hotel differentiators / interesting facts
  • Provide latest information on the Hotel’s outlets, amenities, services and facilities, actively upselling and making reservations
  • Maintain the Insider’s Tablet fully updated with the latest Hotel, Jumeirah Group and Destination information including product, services, events and experiences for all guests’ profiles
  • Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction
  • Handle, record and respond to guest’ complaints and feedback according to Group standards, cooperating with all the required stakeholders for their effective resolution and management.
  • Record guests’ preferences and supervise the guests’ Profile Notes archive, spot checking both quality and usefulness of the information and preferences captured and addressing gaps in order to enable colleagues to enhance the guests’ Jumeirah Experience further.
  • Implement approved departmental policies, processes and procedures, and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
  • Provide on-the-job training and constructive feedback to front office colleagues as required to support their overall development and performance.
  • Motivate front office colleagues and contribute to the identification of opportunities for participating in change initiatives, programmers and projects taking into account best practices, improvement of processes and productivity improvement.
  • Adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety
  • Perform related tasks and duties as assigned reasonably requested by management.
  • Engage in adaptive communication with guests and visitors and ensure smooth flow at the lobby at all times
  • Remain present at the lobby to exemplify brand image
  • Promote, Upsell and cross sell hotel services and facilities
  • Recognize all repeat and VIP guests and visitors
  • Ensure complaints and feedbacks are logged, communicated and resolved according to the Jumeirah standards
  • Is a constant source of information, help and assistance to all guests
  • Promote the Sirius program (ISME where applicable)
  • Co-ordinate house tours/site inspections with the relevant parties
  • Take corrective action when required to improve safety of working areas
  • Perform duties as assigned and deemed responsible by management.
 
About you:
 

The ideal candidate for this position will have the following experience and qualifications.

  • Outgoing personality, with excellent communication and interpersonal skills
  • Very good command of reading, speaking, and writing English language
  • Fluent in a second language. A third language is highly appreciated
  • Strong guest service focus
  • Savoir-faire
  • Excellent follow up, follow through and problem solving skills
  • Computer Literacy and very good MS Office skills
  • Good knowledge of PMS & Service Agent systems (OPERA, HotSOS preferred).
About the Benefits:
 
This position offers a highly competitive salary and package which includes:
Housing, vacation ticket allowance equivalent to a return ticket to home country every year, incentive plans, life and accident insurance, laundry, meals and transportation.
 
 

Requirements

See description

Job type
Fulltime job
Location
Kuwait City, Kuwait
Department
Front Office concierge, Front Office porter, Front Office reception
Languages
English
Starting in
As soon as possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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