Manager - Guest Relations - Jumeirah Al Wathba Desert Resort & Spa
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Manager - Guest Relations - Jumeirah Al Wathba Desert Resort & Spa

About the job

About Jumeirah
 
At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. 
 
Jumeirah Al Wathba Desert Resort & Spa is a luxury desert resort located 50km to the south east of Abu Dhabi in the Al Wathba District (40 minutes’ drive from Abu Dhabi). It consists of 103 keys in total (90 Guestrooms and 13 Villas), restaurants and bars, conference and meeting facilities, Talise spa and leisure facilities.
 
About the Role
 
An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-opening team in the Guest Relations Department at Jumeirah Al Wathba Desert Resort & Spa. The main purpose of the role is to optimize guest loyalty and to ensure that they experience a seamless luxurious experience.
 
Your key responsibilities will include: 
  • To ensure that the resort guests receive prompt, cordial attention and personal recognition.
  • Update and maintain guests’ profiles and accurate guest history records, including the recording of guest information received from other hotels or departments and guests preferences.
  • To ensure that all relevant departments are advised of guest history requests/preferences prior to arrival.
  • Liaise with Housekeeping Department to ensure room image is maintained and as far as possible the “Room Ready a day before Arrival” policy is adhered to
  • Liaise closely with Housekeeping and Room service Team to ensure special guest needs, amenities and other room related requests are met
  • In-charge of in-room check-in for long staying guests and VIP’s and ensure that all benefits have been informed.
  • To follow up on the resolution of any guest complaints with other departments.
  • To Champion guest programs, including but not limited to: VIP program and  Kids program
  • Maintain inter-departmental relationships to ensure seamless customer service
  • To be visible and available to our guests, making regular contact to ensure guest satisfaction.
  • Must lead by example by demonstrating the Jumeirah hallmarks and guiding principles in their role continuously.
  • Must be able to perform any other duties as may reasonably be requested by the management.
About You
 
In order to be considered for this role, you must possess the following selection criteria: 
  • Hold a Degree in Hospitality or Business or other relevant field from an accredited University or College.
  • Have at least 2 years’ experience within the international hospitality industry
  • Have great financial management experience
  • Have the ability to resolve guest complaints/issues in a calm and professional manner.
  • Have strong customer service orientation
  • Have the ability to resolve guest complaints/issues in a calm and professional manner
  • Possess a high level of written and verbal business English
  • Proficient in Microsoft applications
  • Familiar with Property Management Systems

About the Benefits

 

This position offers a highly competitive salary and package which includes; company provided housing, annual flight tickets allowance, medical coverage, pension, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

About you

See description
  • Language required: English.

The company

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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Manager - Guest Relations - Jumeirah Al Wathba Desert Resort & Spa

Dubai, United Arab Emirates

Full-time, Indefinite

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