[{{ $ctrl._job.status.name | translate}}] Manager, Lounges - Al Qasr
Jumeirah Group


Job description

About Jumeirah and Madinat Jumeirah Resort
At Jumeirah we are committed to encouraging and developing our colleagues in world class environments.  We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.

About the Role
Develop both Club Executive and Premium Leisure Club in a well-known concept that provides all necessary services and products to the leisure and business travelers.
Anticipates and meets guests’ needs and requests, ensuring complete guest satisfaction
Your main duties will include the following:
  • Supervise the smooth operation of Club Executive and Premium Leisure Club and Business Centre to ensure high standards of service and guest care at all times.
  • Supervise regular departmental training and cross training of colleagues members from other Resort departments
  • Handle and resolve any guest complaints received in the Club Executive or Premium Leisure Club lounges as per Madinat Jumeirah standard.
  • Attend the needs of Club Executive, Premium Leisure Club and suite guests at all times throughout their stay.
  • Supervise any Club Executive or Premium Leisure Club group arrivals and departures.
  • Lead and motivate the team in order to maximize productivity and satisfaction.
  • Ensure coaching, counselling and discipline as per the established company guidelines and related policies
  • Communicate, liaise and keep the Guest Services Manager (MAS) and Front Office Manager (AQ) fully informed of all problems or unusual matters of significance.
  • Maintain open line of communication and co-ordination with related departments to ensure guest requests and complaints are handled effectively and efficiently.
  • Update Executive Team (MAS) and Rooms Team (Al Qasr) at morning briefing on expected arrival of VIP’s
  • Measure and monitors operational performance.
  • Manage all appraisals of Club lounges team on a quarterly and yearly basis
  • Ensure clear Standard Operating Procedures are developed, communicated, updated and implemented to ensure compliance with ISO and Quality
  • Completes & follows up complaint/feedback forms according to JI & MJ complaint handling standards
  • Maintains records as per SOP requirements and as detailed on the Record Register on the Department Performance plan
  • Check all mise-en-place of the Club Lounges are ready for service and ensure that service is smooth and efficient
  • Check daily requisition and expiry dates of lounge items
  • Carry out continual checks of guest satisfaction
  • Ensure proper colleagues grooming and attendance is adhered
  • Act as continual source of information, help and assistance all guests
  • Ensure GS colleagues are trained and competent in same.
  • Adhere to MJ & JI Cashiering Procedures
  • Maintain food and beverage cost according to the budget of the Lounges
  • Perform other duties and responsibilities as assigned by the Senior Management.
  • Ensure all inventories are done on time
Bachelor’s Degree from Hotel School/ or equivalent qualification.
At least 3 years Lounge Manager experience or similar in guest service experience a 5 star Hotel
Fluency in written and spoken English.
Knowledge of basic Microsoft Office applications.
Knowledge of front office application.


See description

Job type
Dubai, United Arab Emirates
Starting in
As soon as possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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