[{{ $ctrl._job.status.name | translate}}] Night Manager
Jumeirah Group

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Job description

About Jumeirah
 
Grosvenor House Suites is the newest luxury establishment on Park Lane, offering residences that combine the best of five star service with the privacy and discretion of having one’s own Mayfair property. Managed by Jumeirah Living, the 130 fully equipped serviced Suites range from studios to 1, 2, 3 bedroom Suites, 4 London Suites and 4 super luxury Penthouses; of which one being the 5-bedroom Grosvenor Penthouse, offering truly personalised touches for effortless living. Whether for short, mid-term or extended stays, Grosvenor House Suites feature cutting-edge technology, sumptuous finishes and contemporary design to provide guests and residents with the exceptional, world-class luxury service for which Jumeirah is renowned, in a home away from home.
 
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.
 
About the role
 
In the role of Night Manager you will be on hand to ensure the smooth and efficient running of the hotel overnight. You will be responsible for the satisfaction of all residents needs and ensure that the Night Audit functions are completed to fulfil the statistical reports required by the hotel.
 
You will oversee the night Hotel Operations, supervising the Night Team and making sure that they are prepared and well-informed to deliver our Residents an exceptional experience.
 
Some typical duties involved in our Night Manager role include:
  • Dealing with and resolving any customer complaints.
  • Greeting all residents in a friendly and helpful manner and registering Residents with full details.
  • Overseeing the entire Front Office operation to maintain high standards.
  • Serving as a point of contact for regular and VIP residents.
  • Completing night audit duties.
  • Maximising room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
  • Understanding and demonstrating correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • To inspire, supervise and assist the team members and build a high performing Team in order to follow Jumeirah’s service standards and achieve the business goals.
  • Using the Duty Manager’s log book to record all noteworthy incidents, updating Residents profiles as necessary and liaising with relevant departments to ensure appropriate actions is taken.
  • Carrying out regular room checks and conducting show rounds of the property where required.
  • Representing the General Manager and other senior managers in their absence, taking full responsibility of the residence.
  • Managing, recording and promptly resolving issues or emergencies that arise.
  • Regularly checking all areas of the Hotel for health and safety hazard, reporting any issues to the relevant department.
About you
 
In order to be considered for this role, you must have:
  • Previous experience working at Night Manager/Assistant Manager level within a 4 or 5 star property
  • Previous experience of carrying out the Night Audit
  • The ability to deal with high profile guests
It will be advantageous if you have:
  • A valid First Aid Certificate
  • Previous Night Manager/Assistant Night Manager experience within a luxury 5* hotel.
Personality is the key to this role, as is a genuine passion for world class personalised service.  Excellent command of the English language is required. We want people who are confident, willing to multi task and undertake duties outside of the normal job description, are easy to be around and can really contribute to shaping this new era of Jumeirah living.
 
If this sounds like you and you are passionate about providing thoughtful and generous service to guests, are ambitious, hardworking and take a genuine interest in people, we would like to hear from you.
 
About the benefits
 
Jumeirah believes in paying the best for the best and so an attractive salary plus benefits is offered for the positions.  This is a fabulous opportunity to join a luxury hospitality operator with ambitious future expansion plans.

Requirements

See description

Job type
Full-time
Location
London, United Kingdom
Department
Management, Finance/Accounting, Front Office reception, Guest Relations
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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