About Jumeirah and Jumeirah at Saadiyat Island:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
To ensure a smooth and efficient running of the Hotel night operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times
To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
To prepare the Front Office Night audit reports and statistics and distribute to the different Hotel departments as required
To prepare the Night Manager’s statistical report, including the competitor Hotel room occupancy / revenue statistics
To ensure that any major incident or new information are logged- in the Duty Manager log book
To directly supervise the Front Office night operation and staff
To ensure all guest complaints are handled promptly and efficiently
To supervise the Front Office night audit procedures ensuring that all pre-audit checks are carried out prior to Room & Tax being posted and the Front Office PMS being handed over to the Accounts Night Audit Team on time
The ideal candidate for this position will have the following experience and qualifications:
University degree or equivalent in a hospitality related field
Good communication skills
Microsoft Package Software Skills
Hotel Software Skills
Critical thinking skills
At least 2 years experience in a similar position in Front Office
About the benefits:
- Job type
- Abu Dhabi, United Arab Emirates
- Starting in
- As soon as possible
The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.
In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.
Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.
Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.