Outlet Manager – Chinese Speaking
Are you a diversified professional looking for a role within an ambitious Hospitality business? Are you confident, able to influence, challenge and to build relationships at all levels?
Jumeirah Vittaveli Maldives is recruiting for an Outlet Manager – Chinese Speaking to join our exceptional Food & Beverage team based in the Maldives. This is an exciting and challenging opportunity for someone with proven hospitality experience who is personable and capable to quickly establish their credibility.
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.
Jumeirah Vittaveli is a mere 20-minute boat ride from Malé International Airport, nestled in a spot of astounding beauty. The resort comprises 90 villas and suites, each offering exquisite views of the Indian Ocean. With four restaurants, a Talise Spa, and dedicated kids and separate teenagers clubs, the resort is ideal for couples, families or groups, bringing personalized excitement to any holiday.
Informal yet elegant, with the perfect touch to fulfill every need, Jumeirah Vittaveli is a magical island escape that indulges and delights. Whether you dream of romantic togetherness or long to revel in playful leisure, an abundance of unparalleled choice, comfort and pleasure sets the stage for the freedom that Jumeirah Vittaveli unveils.
If you are excited by a challenge, have a can-do attitude and a passion for creating unique and memorable experiences; join us as we build a very special team in a region of outstanding natural beauty, rich heritage and unique culture.
About the Role
To provide the outlet with leadership and supervision whilst maintaining a visible presence on the floor during key service periods
Ensure maximum guest satisfaction by consistently following Jumeirah signature standards, Hallmarks and Guiding Principles.
Thorough planning, organizing, directing and controlling the Food & Beverage operation and administration.
Monitor effectiveness of workflow & sequence of service during service periods and provides hands on support as and when required.
Monitor customer satisfaction and respond to customer feedback and complaints ensuring procedures are followed.
Determine the necessary competence for colleagues and provide training or other actions to satisfy needs.
Monitor manning and competence level of selected colleagues to ensure sufficiency for the department to meet the needs of the organization and objectives detailed in the F&B Departmental Performance Plan.
Contribute to the implementation the marketing activities and to achieve desired results.
To make contact with VIP guests on arrival so as to check their preference in Food and Beverage.
Create an efficient team environment of employees by taking an active interest in their welfare, safety and development.
Provide a friendly, courteous and professional service at all times and adhere to Jumeriah signature standards, Hallmarks & Guiding Principles.
Implement training for colleagues ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
To ensure that all team members have a thorough understanding of Fire & Safety as well as Health & Hygiene.
Compliance with local legislation and be conversant and act in accordance with any matters relating to the department.
To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual budget.
Responsible in voiding, correcting, changing of restaurant checks in accordance with the prescribed procedures and obtain proper account handling.
Assess the service standards with the help of CSI, Leading hotels guide lines and reports from mystery customers and guest complaints
To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
To ensure maximum revenue and covers achieved by way of promotions and up selling.
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
To conduct and contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded.
Qualifications and experience
Language skills of Chinese language related to the role
Hospitality related degree or diploma
1-2 years experience as an Outlet Manager in an upscale outlet
Outstanding beverage& wine knowledge
Management experience in creating unique guest experience
Proficiency in spoken and written business English & Chinese
Competent in Microsoft Office applications
Able to manage diverse operations
Creativity and innovation in food and beverage concepts and operations
Demonstrable achievements in improving customer satisfaction and profitability
- Job type
- Management, F&B service
- Chinese, English
- Starting in
- As soon as possible
- Duration of the contract
The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.
In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.
Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.
Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.