[{{ $ctrl._job.status.name | translate}}] Reservations Agent
Jumeirah Group

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Job description

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. 

Jumeirah Lowndes Hotel is a boutique hotel in Belgravia offering a collection of appointed bedrooms and suites designed to suit the needs of both the leisure and business traveller. Lowndes Bar & Kitchen offers guests all-day dining from its modern British menu in a relaxed and comfortable setting. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including The Peak Health Club & Spa.

About the benefits:
Benefits for the successful Reservations Agent include:

  • Meals on duty
  • Dry cleaning
  • Interest free season ticket loan
  • Jumeirah Hotel accommodation discounts
  • Company reward and recognition schemes
  • Dental cover
  • Colleague recognition scheme
  • 50% off F&B discounts
  • VDU users eye test
  • Excellent learning and development opportunities with scope for career growth

We are currently seeking a Reservations Agent to take room reservations and process all details according to the hotel's policies and procedures to the highest standard until the arrival of the guest.

The successful candidate will be based in the Reservations team however will be trained so that they can 'multi skill' to support the Front Desk, Switchboard and Guest Relations departments when required.

The main duties for Reservations Agent will include but not be limited to the following:

Reservation Tasks:

  • Ongoing support to Jumeirah Lowndes Hotel – Assisting with general reservation agent functions

  • Liaise with Sales, Marketing and Operations Teams to ensure that Jumeirah Lowndes Hotel VIP Guests are recognized as part of the VIP procedures, including room allocations, amenities and arrival welcome.

  • Update the Daily Pick Up Report for Jumeirah Lowndes Hotel on a daily basis

  • Consistently update guest history records using the defined Jumeirah abbreviations and add any new or relevant data as necessary

  • Process Jumeirah Lowndes Hotel telephone and email reservations according to room and rate availability, and process all details according to the hotel’s policies and procedures to the highest standard until the arrival of the guest, ensuring that full and accurate details are obtained and input accordingly into Opera.

  • Handle all VIP and suite booking requests for Jumeirah Lowndes Hotel and handle ad-hoc enquiries for Jumeirah Lowndes Hotel.

  • Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.

  • Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.

  • Update the Daily Pick Up report on a daily basis and attend morning meetings.

  • To be full conversant with Opera, reservations and Synxis Reservations System.

  • Ensure all handover issues and items to be followed up are completed or passed on to the relevant department and resolved promptly.

  • Liaise with Sales and Banqueting for any enquiries with regard to room reservations and small functions

  • Cross check the next day Opera/SynXis arrivals report and prepare arrival reports daily for Jumeirah Lowndes Hotel

Desired Skills and Experience

The ideal candidate will have a minimum1 years’ experience in a Reservations/Front Office Role in a 4 or 5 star property, and:

  • Excellent level of English

  • Competent computer skills, word, excel, power point, Opera (desirable)

  • Excellent communicator at all levels, both verbal and written

  • Effective organizational skills; able to prioritize tasks and self-manage a possible demanding workload

  • Excellent presentation skills

  • Friendly, approachable and professional


See description

Job type
London, United Kingdom
Starting in
As soon as possible
Duration of the contract

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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