Sales Agent - Private Dining - Al Qasr, Madinat Jumeirah Resort
About the job
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To maximize sales and profit by providing excellent value and service.
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To ensure that effective up selling and/or cross-selling techniques are utilized in order to maximize sales not just in room service, but also throughout the entire hotel.
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Maintains a comprehensive knowledge of all in room dining menu items.
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To review the bulletin board on a regular basis and to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
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Demonstrates a full understanding of hotel facilities.
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Must become fully certified and competent with Opera, Epicure and Hotsos.
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Must have a strong command of English.
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To attend all scheduled training sessions.
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To report for duty punctually wearing the correct uniform and name badge.
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To maintain a good working relationship with your own colleagues and all other departments.
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To ensure that you provide a courteous and professional service at all times.
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To ensure you have a complete understanding of the hotel’s policy relating to Fire, Health, Hygiene and Safety.
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To have a pleasant voice, to be conversant in English and preferably speak additional foreign language.
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Identify yourself and call the guest by its name.
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To take guest orders in a helpful and organized manner.
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To study and know the Arabic culture, Arabic behavior and Arabic traditions.
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To naturally be willing to help others.
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To answer the telephone within 3 rings according to Jumeirah set standard.
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To greet and address the guest by name and be of any assistance to the guest.
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To study and know the menu, menu ingredients, preparation and to help our guest with the menu.
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To know the prices of all our menu items.
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To up sell and to increase the business and the business and the profit of the department.
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To report any guest comments or complaints to the manager immediately.
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To check on our guest customer satisfaction.
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Help other team members in mis en plas duties whenever you are free.
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Must have a basic knowledge of beverage wines/cocktails
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Must be fully conversant in house wines
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Must be able to properly pronounce all menu items
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To carry out any other reasonable duties and responsibilities as assigned by the outlet manager or the hotel’s management.
The ideal candidate for this position will have the following experience and qualifications:
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You must have successfully completed Secondary Education
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You must have at least 5 years of experience working in a hotel
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You must have at least 2 years of working experience in a restaurant or lounge
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You must have a very strong command of the English Language (verbal and written)
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You must have knowledge of Opera, Epicure, and Micros
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You must possess strong beverage knowledge
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Additional languages are a plus
This position offers a competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.
About you
- Language required: English.
The company
JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.
The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.
In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.
Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.
Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.
Sales Agent - Private Dining - Al Qasr, Madinat Jumeirah Resort
Full-time, Indefinite
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