[{{ $ctrl._job.status.name | translate}}] Sales Agent - Room Reservations - Jumeirah at Etihad Towers
Jumeirah Group

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Job description

About Jumeirah and Jumeirah at Etihad Towers


At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
The business, social and gourmet hub of Abu Dhabi, Jumeirah at Etihad Towers offers a relaxed and bespoke urban lifestyle experience based on personalised care, craftsmanship, and a passion for unique culinary experiences. Located on the shores of the Arabian Gulf, the 5-star luxury city hotel spans 66 floors and includes 382 guest rooms and suites of refined elegance offering the latest technology and stunning Corniche and coastal views. The hotel features a Club Executive Lounge, 199 serviced residences, ten restaurants and bars including the signature restaurants Li Beirut and Quest, Talise Spa, Six P Gym, and one of the largest and most sophisticated hotel conferencing centres in the capital. Jumeirah at Etihad Towers was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department.
About the Job:
An opportunity has arisen for a Sales Agent to join our Reservations Department in Jumeirah at Etihad Towers. The main duties and responsabilities of this role are:
  • Attends to all enquiries, complaints and requests regarding reservations.
  • Answers the telephone politely and promptly within 3 rings.
  • Ensures all reservations requests by Internet, fax, cable, and letters are replied to within 24 hours of receipt.
  • Ensures that the complete details are recorded according to the departmental Standard Operating Procedures.
  • Ensures that the correct market and source code are linked to the rate code used.
  • Ensures all guarantee letters and Travel Agent rooming lists from Companies or Travel agents without credit facilities are received and approved by the Credit Manager prior to guest arrival.
  • Keeps Reservations Manager, during his/her absence Assistant Reservations Manager informed of VIP guests, convention or seminar, consular visit or any extra ordinary request.
  • Ensures that all special guest requests are linked to the concerned reservation.
  • Keeps fully up to date on future availability of current status, future dates and all promotions in and around the Hotel and the UAE.
  • Organizes visa requests for hotel guests as and when the reservation is made.
  • Prints and reconciles trace report on a daily basis.



About you:
The ideal candidate for this position will have the following experience and qualifications:
  • Hold a college diploma or equivalent in a hospitality related field
  • Have at least 1 year experience in a similar position
  • Have a good communication skills
  • Have Microsoft package software proficiency
  • Have Hotel software skills

About the benefits:

This position offers a highly competitive salary and package which includes; fully furnished shared accommodation/ live out allowance, free transport to and from your place of work if company provided accommomdation, uniform, laundry services, meals during working hours, bi-annual flight ticket, medical and dental coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.


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Job type
Al Khubeirah, Abu Dhabi, United Arab Emirates
Sales & Marketing
Starting in
As soon as possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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