[{{ $ctrl._job.status.name | translate}}] Team Leader - Food & Beverage - Jumeirah Pre-Opening Hotel
Jumeirah Group

Posted

Job description

About Jumeirah:

 

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

 

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. 

 

About the role:
 
A fantastic opportunity has arisen for a highly talented and experienced F&B Team Leader to join Jumeirah's Pre-Opening Hotel.  The purpose of this role is to supervise all operational aspects of a specific Outlet(s) within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales.

Supervises scheduled shifts ensuring guest satisfaction. Oversees all operational issues ensuring Jumeirah's Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan.

Assumes full responsibility of a specific shift in the absence of the Outlet Manager / Assistant Outlet Manager.

Your main duties will include the following:
 
  • Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support
  • Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures
  • Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Compliant Handling are followed
  • Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve
  • Actively uses the database of customer details / history to assist in guest recognition
  • Advices the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs
  • Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
  • Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”
  • Assist in controlling department forms and records according to the Jumeirah standards for Document Control

About you:

In order to be considered for this role, you will have the passion for consistent high quality customer service. You will preferably possess a minimum of 2 years Supervisory experience in a 5 star hotel or similar environment and completed secondary education.

You should have an excellent interpersonal and customer service ability. It is also essential that you have good command of the English language (spoken and written). An additional language will be an advantage.

About the benefits:

This position offers a highly competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Requirements

See description

Job type
Full-time
Location
United Arab Emirates
Department
Management, F&B other
Languages
English
Starting in
As soon as possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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