[{{ $ctrl._job.status.name | translate}}] Team Leader - Housekeeping - Jumeirah Zabeel Saray
Jumeirah Group


Job description

About Jumeirah & the Hotel:


At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. 

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai.  The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, nightlife destination MusicHall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.


About the Job:


An opportunity has arisen for a Team Leader to join our Housekeeping Team in Jumeirah Zabeel Saray. The main duties and responsibilities of this role:


  • Reports for duty punctually wearing the correct uniform and name badge at all times.

  • Provides courteous and professional service at all times.

  • Liaises and cooperate with front office to ensure all areas are ready as per the needs of the department.

  • Liaises with banqueting and the food and beverage department in order to ensure all areas are ready as per the needs of the department.

  • Is constantly aware of the room status to obtain maximum vacant rooms for sale.

  • Liaise and cooperate with the engineering department for all maintenance repairs to be done in the various areas.

  • Completes daily checks of all guest rooms on allocated section and report discrepancies found.

  • Checks VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay.

  • Ensures that pantries are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock.

  • Ensures all deep cleaning programmes are carried out as per set schedules.

  • Ensures that plants and flowers are looking fresh and in good condition and to inform the florist of any touch ups that need to be done.

  • Understands and adheres to all fire safety procedures.

  • Carries out other duties assigns by the Executive Housekeeper/ Housekeeping Manager.

  • Is aware of the company’s Quality Policy, Vision, Mission Statement, Guiding Principles and Hallmarks and ensures that these are put into practice in our daily work activities.

  • Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.

  • Control department forms and records according to the Jumeirah standards for Document Control.

  • Adheres to Departmental Performance Plan.

  • To train and coach all housekeeping attendants according to the monthly training plan set-up by the departmental trainer.

  • Assists in all inventories, which are conducted on a monthly or quarterly basis.

  • Allocates room to housekeeping attendants according to the system implemented in the hotel.

  • Ensures that a complete handover is done at the end of every shift, logging any relevant information or requests.
  • Ensures all discrepancies are reported in a timely manner.
  • To control the usage of guest amenities, cleaning chemicals, cleaning equipment and linen ensuring that there is no misuse, wastage or over ordering
  • Assists Executive Housekeeper/ Housekeeping Manager or designate in any special projects.


About you:


The ideal candidate for this position will have the following experience and qualifications:


  • Read, write & speaks business English
  • 2 years experience working with 5 star hotel in Housekeeping as a team leader/ room attendant.
  • Diploma in Hotel Operations is desired
  • Basic knowledge of Opera – housekeeping.
  • Familiar with the chemicals and equipment used in Housekeeping
  • Guest interaction experience.

About the Benefits:


This position offers a highly competitive salary and package which includes: fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.





See description

Job type
Dubai, United Arab Emirates
Management, Housekeeping
Starting in
As soon as possible
Contract duration

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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