[{{ $ctrl._job.status.name | translate}}] Guest Services Assistant ( Female ) - Sports and Leisure Jumeirah Messilah Kuwait
Jumeirah Messilah Beach Hotel & Spa - Jumeirah Group

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Job description

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
 
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
                                                 
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
 
About the Job:
 
An exciting opportunity to ensure all guests are served and cared for through efficient operation of the Sports & Leisure reception desk, and to ensure they are fully informed of all services and facilities available at Talise Fitness.
 
Main duties include:
  • Welcome guests, greet guests and members, explain and up sell the facilities and services available.
  • Ensure guests are directed to desired locations and connected with the appropriate service.
  • Schedule reservations of Personal Trainers for guests and coordinate staff schedule to ensure prompt service.
  • Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
  • To report all problems and or complaints related to the S&L. Communicate via logbook & staff meetings, depending upon urgency.
  • To liaise with all related departments, confirm reservations, process engineering requests and maintain cleanliness.
  • To understand all current activities & promotions within S&L and Hotel.
  • Maintain daily operations, including opening, operating and closing procedures.
  • Participate in any scheduled training programs and attend the internal S&L meetings.
  • Record in appropriate logbook any guest requests, complaints or engineering requests.
About You:
 
As the successful Guest Services Assistant, you will ideally have previous sports & leisure/reception experience within a high quality leisure or hotel operation and a passion for providing exceptional customer service.
 
You will possess good computer skills and be efficient and effective in your daily administration tasks. You will possess excellent interpersonal skills and will be fluent in reading, writing and speaking the English language and ideally other languages also. You will demonstrate a positive, confident and enthusiastic manner and immaculate presentation.
  
About the Benefits:
 
This position offers a highly competitive salary and benefits which includes: housing, vacation ticket allowance equivalent to a return ticket to home country every 2 years, incentive plans, life and accident insurance, laundry, meals and transportation.

Requirements

See description

Job type
Full-time
Location
Kuwait City, Kuwait
Department
Hostess, Recreation & Leisure, Guest Relations
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

Jumeirah Messilah Beach Hotel & Spa - Jumeirah Group

The Jumeirah Messilah Beach Hotel & Spa is ideally located a mere 10 minutes from Kuwait International Airport and close to Kuwait City’s business centre and major shopping malls. Currently in its soft opening phase, the secluded beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, six restaurants along with cafes and lounges, a 3 500 m2 ‘Talise Spa’, a 200-metres private beach, two swimming pools and a children’s play area. Additionally, extensive conference and banqueting facilities will be available, including a showpiece 1 950 m2 ballroom.

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