Guest Services Assistant - Front Office - Jumeirah Messilah Kuwait
About the job
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Answer all calls in prompt and efficient manner as per hotel standards
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Transfer calls to related parties or take and convey message when concerned party is not available
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Must be knowledgeable of the products and services of the hotel
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To be always be updated with promotions and happenings in the hotel
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To be able to receive, handle and convey to Duty Manager and to concerned department any requests or complaints received from guests and customers
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To keep internal and guest confidentiality at all times
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To be fully aware and convey any DND request from guests
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Check the wake up calls sheet and alarm clock, if it has been set according to wake up calls timing requests.
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To be fully aware of the emergency procedures of the hotel
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Regularly update hotel telephone directory list
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To be able to prepare daily reports related to the telephones department operation ( i.e. international calls, fax, maintenance request etc.)
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Reports to duty punctually in clean uniform with the name tag and shining shoes.
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Read the log books and note down the relevant information to be implemented.
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Check the duty roster to acknowledge that all staff has reported to duty on time, well dressed and groomed.
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Check the departments and duty manager’s roster.
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Check the duty mobiles and verify their list plus charges.
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Check the information notice boards if updated.
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Check the arrival and departure lists for in-house guests
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Check the telephone room if it is clean and tidy and all the systems are in good working condition.
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Check the telephone and fax traffic sheets and verify if all calls have been recorded in proper manner.
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Prepare the departmental monthly training plan and send it to the training department.
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Follow up colleagues training nominations and coordinate with the training department.
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Make telephone monthly report at the end of every month and forward it to accounts.
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Perform any other duties that management may reasonably require.
About You:
In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five star hotel environment.
You will have excellent written and spoken English. Your experience in handling guests requests, and exceeding their expectations would be regarded as essential.
Your working knowledge of OPERA system, and multi lingual would be an advantage.
About the Benefits:
This position offers a highly competitive salary and benefits which includes: housing, vacation ticket allowance equivalent to a return ticket to home country every 2 years, incentive plans, life and accident insurance, laundry, meals and transportation.
About you
- Language required: English.
The company
The Jumeirah Messilah Beach Hotel & Spa is ideally located a mere 10 minutes from Kuwait International Airport and close to Kuwait City’s business centre and major shopping malls. Currently in its soft opening phase, the secluded beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, six restaurants along with cafes and lounges, a 3 500 m2 ‘Talise Spa’, a 200-metres private beach, two swimming pools and a children’s play area. Additionally, extensive conference and banqueting facilities will be available, including a showpiece 1 950 m2 ballroom.
Guest Services Assistant - Front Office - Jumeirah Messilah Kuwait
Full-time, Indefinite
Start Date:
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