At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the Job:
An opportunity has arisen for a Guest Services Executive to join our Front Office Team department in Jumeirah Messilah Beach Hotel & Spa Kuwait.
Coordinate and assist transportation requirements of guest.
Treat all clients and colleagues in a polite and courteous manner at all times.
Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner.
Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide a personalized service.
Ensure a paging board is displayed to identify the guests arriving at the airport.
Inform Duty Manager, guest relation Manager, when guests are on their way to the hotel
Ensure that you are having the daily arrival and departure report in order to monitor guest movement
Build and maintain a good relationship with the Immigration Authorities and Airline Personnel at the airport.
Be aware of the local driving regulations and abide by them.
Liaise closely with the Guest Relations Officer and Chief Concierge in order to coordinate guest transportation
The ideal candidate for this position will have the following experience and qualifications.
A minimum of 2 years Airport Services Executive experience in a 5 star hotel reception.
Should have a secondary school certificate/diploma or degree in hospitality management
Good knowledge of OPERA (PMS) front office application and as well as MS Office applications.
Outgoing personality with ability to communicate with guests and colleagues
Excellent English communication skills
Additional language is an added value
About the Benefits:
This position offers a highly competitive salary and package which includes:
Basic salary, incentives plan, housing, flight ticket to home country every 2 years, government medical coverage, accident insurance, meals; laundry and transportation.