[{{ $ctrl._job.status.name | translate}}] IT Support Assistant - Jumeirah Messilah Kuwait
Jumeirah Messilah Beach Hotel & Spa

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Job description

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
 
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
 
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
 
About the Job:
 
An exciting position has arisen for an IT Support Assistant, to join the IT Team at Jumeirah Messilah Beach Hotel and Spa. The main purpose of this role is to ensure the smooth and efficient daily IT Support to the Guest & Colleague, ensuring all hotel guests and visitors receive a High level of service and care at all times.
 
Your main duties will include: 
  • Provides first level IT support to colleagues and guests within agreed SLAs
  • Responds to guest queries in a friendly and efficient manner
  • Works within the ITIL process framework ensuring all activities are accurately logged
  • Monitors the performance of Networks, Servers, Workstations and peripherals and informs the Functional IT Manager of any abnormalities
  • Maintains an updated IT knowledge to enable continuous improvement to the services offered to users
  • Shares knowledge with colleagues within the department
  • Completes projects as allocated by the IT Manager 
  • Comprehensive knowledge of computer hardware / software concepts
  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
  • Evaluates system potential by testing compatibility of new programs with existing programs
  • Places software into production by loading software into computer; entering necessary commands
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions
  • Maintains historical records by documenting hardware and software changes and revisions
  • Maintains client confidence and protects operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed
About you:
 
To be considered for this role, you will ideally possess a Degree or Diploma in IT related field and Certified CompTIA A  and CCNA. At least two-year experience in an environment which requires practical usage of technical skills or in a network company with Hospitality IT Experience.
 
Competencies:
  • Strong English written and verbal communication
  • Strong interpersonal skills
  • Ability to work without direction
  • Candidates are required to be flexible to meet operation obligations 
About the Benefits:
 
This position offers a highly competitive salary and package which includes: Basic salary, incentives plan, housing, flight ticket to home country every 2 years, government medical coverage, accident insurance, meals; laundry and transportation.

Requirements

See description

Job type
Fulltime job
Location
Kuwait City, Kuwait
Department
Other
Languages
English
Starting in
As soon as possible

Jumeirah Messilah Beach Hotel & Spa

The Jumeirah Messilah Beach Hotel & Spa is ideally located a mere 10 minutes from Kuwait International Airport and close to Kuwait City’s business centre and major shopping malls. Currently in its soft opening phase, the secluded beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, six restaurants along with cafes and lounges, a 3 500 m2 ‘Talise Spa’, a 200-metres private beach, two swimming pools and a children’s play area. Additionally, extensive conference and banqueting facilities will be available, including a showpiece 1 950 m2 ballroom.

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