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Head Waiter/Waitress - The Noodle House, Madinat Jumeirah
Jumeirah Restaurants

Posted
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Job description

•Be able to touch all points of service and adapt themselves and their teams to ensure smooth and the best service
•Has impeccable product knowledge of food and beverages.
•Has excellent skills of communication while explaining the menu to the customers.
•Has full understanding and working knowledge of rosters, wage/time management and the impact on the P&L. Has full understanding of ADACO, EXCEL, WORD, OUTLOOK and any other programs relevant to day to day operations.
•Must be able to deal with all complaints in a professional and calm manner. Must always attempt to rectify the problem for the best interest of the customer.
•Is responsible for training junior staff on all aspects of service. Is responsible for maintaining and updating all training material.
•Is proactive in making decisions and asking for approval, advice or guidance.
•To lead by example with excellent customer service. To always aim to exceed expectation.
•Understands and will assist with the Brand audit and will implement any actions required.
•Is aware of licensing policies and will promote the responsible service of alcohol.
•Prepares roster in line with budget and business requirements for OM approval.
•Is organized both personally and professionally. Is prepared and ready for service.
•Works closely with OM and AOM to develop colleagues and spot stars of tomorrow.
•Actively engages with colleagues and customers at all times
•Communicates and logs all maintenance issues and ensures work is carried out.
•Lives the brand standards and inspires junior members of staff to lead by example.

Requirements

•Tertiary Education or Diploma in Food & Beverage Management
•Minimum of 1 year experience in a Team Leader role with standalone/branded restaurants genuine interest in food and service.

Details

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
F&B Service
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite

Jumeirah Restaurants

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