[{{ $ctrl._job.status.name | translate}}] Guest Relations Executive (Arabic Speaking) - Food & Beverage - Jumeirah Royal Saray Bahrain
Jumeirah Royal Saray Bahrain - Jumeirah Group

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Job description

About Jumeirah & the hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. 

The Jumeirah Royal Saray, which is located on the Bahrain shoreline in a premium beach front position, offers 172 guest rooms including two Royal Suites as well as a variety of dining and recreational choices including a state of the art health club and spa.
 
About the job
 
An opportunity has arisen for a Guest Relations Executive to join the Food & Beverage team in Jumeirah Royal Saray Bahrain.

The main duties and responsibilities of this role:
1. Ensures that all activities adhere to and support the Jumeirah International Quality Management System.
2. Maintains working knowledge and follows all departmental Standard Operating Procedures at all times.
3. Maintains a full awareness of restaurant layout and table plans in order to maximize potential covers and sittings.
4. Promptly and professionally greets and seats customers wishing to dine.
5. Maintains an effective reservation system to maximize the potential number of covers and to meet customers required needs.
6. Actively monitors customer satisfaction upon guest departure and reports any problems to supervisor/ manager.
7. Builds relationships with first-time and regular customers through guest recognition and professionalism.
8. Actively uses up selling techniques to exceed guest expectations and increase revenue.
9. Provides service colleagues with information that assists in exceeding expectations, predominately special needs and name of guests.
10. Assists service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.
11. Assists service colleagues to provide table and/ or counter service of all menu items.
12. Develops and updates food and beverage knowledge required to carry out duties.
13. Provides advice on food and beverages to guests.
14. Receives and stores food and beverages adhering to all food hygiene regulations and procedures.

About you:

The ideal candidate for this position will have the following experience and qualifications:
• Confident/ pro active
• Willing to work long hours
• Team player
• Honest
• Punctual
• Out-going personality
• Completed 12 years of schooling
• High level of  verbal and written English

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Requirements

See description

Job type
Full-time
Location
Manama, Bahrain
Department
F&B service, Guest Relations
Languages
Arabic, English
Starting in
As soon as possible
Contract duration
Indefinite

Jumeirah Royal Saray Bahrain - Jumeirah Group

THE NEW ULTRA-LUXURY BEACHFRONT RESORT

A tranquil resort in the heart of the Seef area, where the Arabian decor and hospitality provide a delightful and unique experience.

Embark on an inspiring journey at Jumeirah Royal Saray Bahrain.

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