Butler - Guest Services - Jumeirah Royal Saray Bahrain
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Butler - Guest Services - Jumeirah Royal Saray Bahrain

About the job

About Jumeirah & the hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. 

The Jumeirah Royal Saray, which is located on the Bahrain shoreline in a premium beach front position, offers 172 guest rooms including two Royal Suites as well as a variety of dining and recreational choices including a state of the art health club and spa.
 
About the job
 
An opportunity has arisen for a Butler to join the Guest Services team in Jumeirah Royal Saray Bahrain.

The main duties and responsibilities of this role:
• To maintain open line of communication and ensure guest feedback, remarks or complaints are handled effectively and efficiently by liaising without any delay with all other departments concerned.
• Bears a full & comprehensive knowledge of the Hotel, including all departments, services, outlets, amenities and functions.
• Ensures the guest are familiarised of all the facilities and services within the suite.
• Handling all guest queries related to concierge
• To be a continual source of help, assistance & information to all guests.
• Maintains a high level of communication & feedback within the department.
• Carries out guest registration, cashiering and other administrative tasks as per the standard
• Inspects and Sets Up the arrival and occupied suites as per the guest preferences in accordance with the set standards.
• Identifies & anticipate guest needs.
• To be continually proactive with in all areas of operation.
• Reports for duty punctually & in accordance to the issued department duty roster.
• Handling of guest profile as per the Jumeirah Standard
• Adheres to the Generic SOP’s like Departmental Grooming & Uniform Standards/ Hotel & Company policies & procedures/ Hotel Health & Safety policies.
• Attends daily pre-shift briefings.
• Co-ordinates & liaises with the Butler team, Butler Management, Private Dining, HSK for any guests’ requirements.
• Reports and follows up any suite maintenance requirement according to standard procedures.
• Ensures all hotel equipment is maintained in good condition at all times.
• Supports & assist Senior Management.
• Performs other duties & responsibilities as assigned by Senior Management.
• Builds a thorough rapport with all in-house guests and maintains interaction in order to facilitate guest recognition and obtain specific individual needs, likes and dislikes in order to maintain guest history files. 
• Maintains the privacy and ensures security of in-house guests.
• Ensures that all procedures & responsibilities relating to the Greeting/Arrival/Departure procedures are adhered to.
• Up sells suites and cross sells all outlets within JRSB
About you:

The ideal candidate for this position will have the following experience and qualifications:
• At least High school graduate
• Experience in hotel or restaurant industry 
• High level of verbal and written English

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

About you

See description
  • Language required: English.
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Butler - Guest Services - Jumeirah Royal Saray Bahrain

Manama, Bahrain

Full-time, Indefinite

Start Date:

Latest start date:

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