[{{ $ctrl._job.status.name | translate}}] Guest Relations Executive - Front Office - Jumeirah Royal Saray Bahrain
Jumeirah Royal Saray Bahrain - Jumeirah Group

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Job description

About Jumeirah & the hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’. 

The Jumeirah Royal Saray, which is located on the Bahrain shoreline in a premium beach front position, offers 172 guest rooms including two Royal Suites as well as a variety of dining and recreational choices including a state of the art health club and spa.
 
About the job
 
An opportunity has arisen for a Guest Relations Executive to join the Front Office team in Jumeirah Royal Saray Bahrain.

The main duties and responsibilities of this role:
• Maintain a high level of knowledge about Jumeirah Royal Saray facilities and services as well as Bahrain and other Jumeirah properties. To be prepared to answer any guest enquiries and questions.
• Is a continual source of information offering their assistance to all guests and colleagues.
• Actively use the Jumeirah Hallmarks and Guiding Principles in everyday tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example. Making sure the guests understand the ‘Stay Different’ concept.
• Assist the Concierge and Front Office Operations with any guest service requirements.
• To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements.
• Promote the Sirius Loyalty program with enrolling 2 new guests on a daily basis.
• Ensure that the maximum of guest information are collected with a target of 5 preferences daily and recorded it in the appropriate manner.
• Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
• Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service.
• Adheres to the Hotel’s health and safety procedures and policies.
• Be aware of the hotel’s fire and emergency procedure.
• Maintain high grooming standards to be an ambassador and the role model in public areas
• Attend daily and monthly briefings and meetings.
• Making sure all arrangements for VIP’s (i.e., checking rooms, amenities, registration cards, keys, welcome letters..etc) are made in advance and making sure they are met and escorted to their rooms.
• All in-house VIP’s are met during or upon departure and inviting them back to the hotel.
• All Appraisals are completed on time .
• Attend scheduled trainings and meetings.
About you:

The ideal candidate for this position will have the following experience and qualifications:
• A very good knowledge of our regular guests & their preferences
• To be highly trained on guest relations and communication in a luxury hospitality environment.
• Good written & spoken English language skills. Additional language i.e. Arabic or any other International language is preferred
• Minimum two years experience in a guest related job role in a 5 star hotel or similar environment

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Requirements

See description

Job type
Full-time
Location
Manama, Bahrain
Department
Front Office concierge, Front Office porter, Front Office reception, Guest Relations
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

Jumeirah Royal Saray Bahrain - Jumeirah Group

THE NEW ULTRA-LUXURY BEACHFRONT RESORT

A tranquil resort in the heart of the Seef area, where the Arabian decor and hospitality provide a delightful and unique experience.

Embark on an inspiring journey at Jumeirah Royal Saray Bahrain.

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