[{{ $ctrl._job.status.name | translate}}] Catering and Group Sales Executive
JW Marriott Marquis Hotel Dubai

Posted
Interested in this opportunity ?

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.


JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


 

Job Summary
 
As the local, on property catering & group contact for social customers, the Catering Sales Executive is responsible for proactively soliciting and managing social group/catering-related opportunities. Prepares all event documentation and coordinates with hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel events. Ensures all events have a seamless turnover from sales to service back to sales. Actively up sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible to learn how to support Marriott’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
 
CANDIDATE PROFILE:
 
Experience:

• 2 years’ experience in the sales and marketing, guest services, front desk, or related professional area

• Previously a sales executive/manager in 4/5 star hotel.

• Experience of selling in GCC countries desirable but not essential.

• Marriott sales experience is desirable but not essential.

 

Specific Duties:

 

 

The following are specific responsibilities and contributions critical to the successful performance of the position:

 

Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business opportunity.

• Responds to incoming group/catering opportunities for the hotel that are outside parameters of the Event Booking Center.

• Handles all opportunities if hotel does not participate in an EBC.

• Identifies, qualifies and solicits new group/catering business to achieve personal and each hotel’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales revenue.

• Handles complex business with significant revenue potential as well as significant customer expectations.

• Develops effective group/catering sales plans and actions.

• Designs, develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market -competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Utilizes Marriott Global Source for resources and information (e.g., Training Energizers, etc.).

• Leverages available eTools (e.g., eRooming Lists, eProposals, Passkey, etc.).

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Uses sales resources and administrative/support staff.

• Conducts site inspections.
• Creates contracts as required.

• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and hotel’s Brand Standards.

• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy

Service Basics, Courtyard, Spring Hill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or Towne Place Suites Morning Meeting).

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Performs other duties as assigned to meet business needs.

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Sales & Marketing
Starting in
As soon as possible
Contract duration
Indefinite

JW Marriott Marquis Hotel Dubai

Dubai is a city of awe-inspiring ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm and now JW Marriott Marquis Hotel Dubai, it is a place where dreams come true. Our landmark 5-star hotel in Dubai is set to become one of the region's most desirable destinations, offering a spectrum of business facilities and 14 diverse dining options for the most discerning of travelers. We are a brand synonymous with intuitive service and refined taste, a title given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, our 5-star hotel's height makes us the world’s tallest accommodation. Spread across two iconic towers, the spectacular hotel features exceptional event settings for celebrations of all kinds, an enticing array of relaxing recreational activities, and the sublime SARAY Spa and Health Club. Experience innovative luxury when you stay at one of the leading five-star hotels in Dubai.

Other suggested jobs

{{:: 'Cast & Dev. Coordinator - HR Coordinator' | ellipsis : 40 : true }}

{{:: 'Paramount Hotel Dubai' | ellipsis : 35 : true }}

{{:: 'Director of Sales - MICE' | ellipsis : 40 : true }}

{{:: 'Hilton Dubai Al Habtoor City' | ellipsis : 35 : true }}

{{:: 'Assistant Manager - Events Sales' | ellipsis : 40 : true }}

{{:: 'Caesars Palace Bluewaters Dubai' | ellipsis : 35 : true }}

{{:: 'Producer PR & Social Media (Manager)' | ellipsis : 40 : true }}

{{:: 'Paramount Hotel Dubai' | ellipsis : 35 : true }}
Interested in this opportunity ?
Other jobs
Loss Prevention Supervisor
Dubai, United Arab Emirates
Night Auditor
Dubai, United Arab Emirates
Events Executive
Dubai, United Arab Emirates
Events Admin Clerk
Dubai, United Arab Emirates
View 41 other offers