[{{ $ctrl._job.status.name | translate}}] Front Desk Agent
JW Marriott Marquis Hotel Dubai

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Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY                                                                                                           

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

 
SCOPE / BUSINESS CONTEXT
  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports - 0
  • Titles of Direct Reports – 0
CANDIDATE PROFILE
Experience:
  • Hotel experience is desirable but not essential
  • Previous experience working within a similar role in a 5star environment preferred
Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Outgoing personality and outstanding guest service skills.
  • Knowledge of local area, local attractions, entertainment and landmarks
  • Knowledge of hotel room types, layouts and features
  • Ability to use Opera, Micros & MARSHA System and other operating systems
  • Knowledge of Guest Response Tracking Software / Guestware
  • Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
  • Strong problem-solving skills
  • Strong organization and working to deadline skills
  • Have a complete understanding of the Marriott Reward program
Education or Certification
  • Good level of English essential
SPECIFIC DUTIES 

The following are specific responsibilities and contributions critical to the successful performance of the position:

  • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events.
  • Have knowledge of hotel rates, package and discounts.
  • Attend the shift briefing, daily 15 minutes training and front office monthly meeting.
  • To ensure a quick, efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards
  • Assign rooms, accommodating special requests whenever possible
  • To understand the correct reservation procedures and to take any reservations if required
  • Be flexible according to the business needs.
  • Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
  • Be knowledgeable and promote the Marriott rewards program.
  • Keep yourself informed with all VIP arrivals.
  • Be flexible in regard to work schedule.
  • Strive to represent Marriott in the most professional manner at all times.
  • Ensure that all guests are communicated with the credit policy and procedures upon check-in.
  • Take initiative through empowerment to ensure complete guest satisfaction.
  • Be fully aware of safety and emergency procedures.
  • Handle mail and messages properly and on confidential basis.
  • Know how to follow all hospitality guidelines and daily service basics.
  • Ensure that all guest problems are resolved by using “Guest Response Program”
  • Assist a fellow associates in their Job to ensure that all are done on time.
  • Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
  • Have knowledge about the city, the local area and attraction to provide the guests with all requested information.
  • Report any unusual occurrences or requests to the manager or supervisor on duty.
  • Be familiar with the AM, PM and night check list to ensure smooth daily operations.
  • Ability to communicate with all managers, supervisors and fellow associates.
  • Be aware of the Marriott brand standards and follow the thoroughly.
  • Ensure that daily banking procedures are followed and performed as per the standards.
OTHER
  • Performs other related tasks as assigned by management.
  • Complies with Marriott International Hotels Limited Regional Office policies and procedures.
  • Working hours as required to do your job but normally not less than 48 hours per week.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Front Office reception, Rooms division
Starting in
As soon as possible
Contract duration
Indefinite

JW Marriott Marquis Hotel Dubai

Dubai is a city of awe-inspiring ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm and now JW Marriott Marquis Hotel Dubai, it is a place where dreams come true. Our landmark 5-star hotel in Dubai is set to become one of the region's most desirable destinations, offering a spectrum of business facilities and 14 diverse dining options for the most discerning of travelers. We are a brand synonymous with intuitive service and refined taste, a title given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, our 5-star hotel's height makes us the world’s tallest accommodation. Spread across two iconic towers, the spectacular hotel features exceptional event settings for celebrations of all kinds, an enticing array of relaxing recreational activities, and the sublime SARAY Spa and Health Club. Experience innovative luxury when you stay at one of the leading five-star hotels in Dubai.

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