Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
To enter all group bookings to the Marsha and Opera PMS System. Assure that information of customer appears correctly in hotel systems. Manages tentative and definite group blocks in Opera versus Marsha. Update hotel systems with details for definite groups and provide rooming list to the Event Management. Handle required administration for groups in professional manner.
Skills and Knowledge
Absolute understanding of the JW Marriott Dubai group and catering positioning of the hotel.
Knowledge of possible capacities and catering styles of the hotel.
Absolute understanding of the operations of the JW Marriott Hotel Dubai
Effective communication skills
Personal administration skills and role modeling
Guest conflict resolution skills
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share
Enter and manage tentative and definite group blocks into Opera.
Update definite groups and build group blocks into Marsha
Secure rooming list prior to cut-off dates and input to Marsha
Focus on all necessary details - flight details, special requests, transportation and visas
Track group slippage and history for post-group analysis.
Track all rate changes made to Opera PMS versus Marsha rates
Audit Marsha and Opera to ensure rooms inventory are balanced and reservation details are correct
Customer liaison is required
Send personal offer of quotation within 24 hours
Ensure all files are tidy and up to date.
Ensure re-active sales office files are maintained in an accurate and sensible order at all times,
Ensure re-active sales office is clean and tidy and all times, attend and participate in department meetings.
Attend and participate in department meetings.
Ensure open communication is maintained at all times with all hotel departments.
Establish lasting, favorable relationships with customers and provide them with an intelligent, cooperative professional service.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
- Job type
- Fulltime job
- Dubai, United Arab Emirates
- Sales & Marketing
- Starting in
- As soon as possible
JW Marriott Marquis Hotel Dubai
Dubai is a city of awe-inspiring ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm and now JW Marriott Marquis Hotel Dubai, it is a place where dreams come true. Our landmark 5-star hotel in Dubai is set to become one of the region's most desirable destinations, offering a spectrum of business facilities and 14 diverse dining options for the most discerning of travelers. We are a brand synonymous with intuitive service and refined taste, a title given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, our 5-star hotel's height makes us the world’s tallest accommodation. Spread across two iconic towers, the spectacular hotel features exceptional event settings for celebrations of all kinds, an enticing array of relaxing recreational activities, and the sublime SARAY Spa and Health Club. Experience innovative luxury when you stay at one of the leading five-star hotels in Dubai.