[{{ $ctrl._job.status.name | translate}}] Income Audit Officer
JW Marriott Marquis Hotel Dubai


Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


Job Summary
To ensure Hotel revenue is balanced, controlled, complete and accurately reported each day.
Specific Duties

The following are specific responsibilities and contributions critical to the successful performance of the position:

General Activities

•     Prepare and reconcile reports on revenue related municipality fees, tourism dirham and service charge.


•     Perform spot audit on rooms periodically, checking against Housekeeping report.


•    Ensure that all part day room revenue has been posted in PMS system.


•    Complete any other projects, tasks or activities as assigned from time to time.

 Generation of GRR
•    Download Trial Balance from PMS Opera and import....

•     Check if ledger balances are tallied.


•     Prepare Income Journal adjustment entries in the approved JV format wherever applicable.


•     Upload the Income Journal adjustment entries through Vision Excel.

•     Prepare Statistics Report in the Sun Systems.


 Verification of Rebates

•     Generate Rebate Report from Opera for:

  • Rooms
  • F&B
  • Others


Ensure rebate for the day is initiated and signed by Duty Manager/Front Office Manager. Receive authorization for rebates outside his/her approval limits as per the Delegation of Authority. 

Scrutinize the rebates for reasonability and adherence to DOA.

Provide rebate report for review and approval to respective Executive Committee members as part of the Daily Excom Packet. 

  • Verification of Paid Out

    •    Receive one copy of paid out voucher from Front Office.

    •    Ensure that paid out vouchers are approved as per DOA/LSOP

    Prepare Hospitality Report

    •     Receive hospitality checks from respective Outlets.

    •     Scrutinize details (signature/reason for hospitality ) of hospitality cheques. Check Micros Report against physical checks.

    •     Prepare Hospitality Report and add to Daily Excom Packet for circulation and sign-off by all Executive Committee members.

    •     Ensure all hospitality checks are approved /signed  as per DOA or LSOP.

    Telephone Report for Guest and Admin.

    •     Take a report from telephone system, check the call charges posted in the guest folio. In case of discrepancy, inform the Front Office.

    Print Telephone Reports by extension/ access code & distribute for marking of personal calls. Review administrative cost and report to FC/DOF and Department Head.

    •     Forward list of personal calls to AP (for crediting the telephone cost) and Paymaster ( for recovering the amounts from payroll)

    •     Department Head/ FC/DOF to review and provide comments.

    Complimentary Room Listing & Approval Form
    •     Receive complimentary room form from Front Office for all complimentary rooms during the past night stay.
    •     Check authorization on complimentary rooms.

    •    Check the same against the Opera Complimentary Room Report ( E134 in House Complimentary)

    •    Follow-up with Rooms Controller for any missing complimentary vouchers;

    Banquet Revenue Audit

    •     Receive Banquet Event Order (BEO) from Events Department and reconcile with physical checks.

 Check if total revenue has been posted against appropriate revenue account code for the event including extra covers     

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



See description

Job type
Dubai, United Arab Emirates
Starting in
As soon as possible

JW Marriott Marquis Hotel Dubai

Dubai is a city of awe-inspiring ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm and now JW Marriott Marquis Hotel Dubai, it is a place where dreams come true. Our landmark 5-star hotel in Dubai is set to become one of the region's most desirable destinations, offering a spectrum of business facilities and 14 diverse dining options for the most discerning of travelers. We are a brand synonymous with intuitive service and refined taste, a title given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, our 5-star hotel's height makes us the world’s tallest accommodation. Spread across two iconic towers, the spectacular hotel features exceptional event settings for celebrations of all kinds, an enticing array of relaxing recreational activities, and the sublime SARAY Spa and Health Club. Experience innovative luxury when you stay at one of the leading five-star hotels in Dubai.

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